Manager, Care Services

The ALS Association; Tacoma (WA); Remote; USD 51,000 - 79,000; Full time

Job summary

The Care Services Manager at The ALS Association is responsible for developing professional and community relationships to provide care and support to people living with ALS and their families. You will oversee care services programs across a defined territory and supervise field staff to ensure high-quality, consistent services.

You will educate and navigate benefits and clinical resources, coordinate referrals with healthcare providers, and report outcomes.

Qualifications

• Bachelor's Degree or related field required.
• Minimum 4 years of related professional experience and/or training.
• Knowledge of Medicare, Medicaid and patient assessments preferred.

Responsibilities

• Conducts specialized care consultations and needs assessments for people living with ALS, caregivers, and families.
• Manage portfolio of clients and supervise field staff in the assigned territory.
• Provide information on programs, services, and educational materials; oversee programs as needed.
• Coordinate referrals to healthcare providers and community agencies.
• Evaluate and ensure effectiveness of support groups.
• Plan program outcomes with CS Director and Managing Director.
• Ensure quarterly contact with people living with ALS and their caregivers.
• Document engagements per Care Services Standards.
• Educate the public and professionals about ALS and the Association’s services.
• Serve as liaison between clinics and The ALS Association; maintain clinic relationships.
• Provide in-service education to staff and healthcare professionals.
• Engage in continuing education and mentor new staff.

Skills

Problem-solving

Critical thinking

Budget planning

Program planning

Performance improvement

Education

Bachelor's Degree or related field

Tools

Care management software

Job description

Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure.

• This is a remote position. The ideal candidate resides in the Seattle, WA surrounding area and must be willing to travel to local ALS clinics*

POSITION SUMMARY

The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care Services Manager you will be responsible for the management of care services programs which may include but not limited to ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families and/or supervising of care services staff within an assigned territory area. The Care Services Manager will also facilitate education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers.

DUTIES AND RESPONSIBILITIES

• Conducts specialized care consultations and needs assessments for people living with ALS caregivers, and families experiencing complex needs/situations or expertise area
• Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association. May manage field staff in assigned territory to ensure that people living with ALS, caregivers, families are receiving the programs and services they need
• Provide information on programs, services, resources and printed/electronic educational materials and may have responsibility for oversight of program(s)
• Coordinate referrals to and partnerships with healthcare providers and community agencies
• Evaluate, facilitate (as needed) and ensure the effectiveness of support groups in meeting the needs of the ALS community
• In collaboration with the CS Director and Managing Director plan the implementation of the program outcomes and evaluation process
• Ensure quarterly contact/engagement with those living with ALS and/or their caregivers
• Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals and ensure Care Services staff is documenting all engagements as per Care Services Standards
• Responsible for educating and informing the general public and professionals about the nature of ALS, its management, related research, and the services and mission of The ALS Association
• Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association; develop and maintain clinic relationships through ongoing interactions with clinic directors and team
• Provide professional in-service educational programs to ALSA staff and healthcare professionals such as: home health and hospice agencies, Durable Medical Equipment (DME) providers, and Skilled Nursing Facilities
• Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics
• Provide mentoring opportunities to new staff

SUPERVISORY RESPONSIBILITIES

• This position may have supervisory responsibilities

QUALIFICATIONS

• Bachelor's Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area required
• Minimum 4 years of related professional experience and/or training, or equivalent combination of education and experience
• Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards
• Knowledge of ALS is a plus, but not required
• Experience with progressive neurodegenerative disease
• Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred

PAY TRANSPARENCY

The ALS Association's pay range for this position is $50,649 - $79,346.

The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.

The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.