Manager, Care Services

The ALS Association; Illinois; Hybrid; USD 50,649 - 79,346; Full time

Job summary

The ALS Association is seeking a Care Services Manager in Illinois to develop professional and community relationships and to manage care services programs for individuals living with ALS and their families across the territory.

You will lead care services initiatives, educate the public and healthcare partners, and coordinate with clinics to ensure high-quality, consistent services, with mentoring provided to new staff and ongoing program evaluation.

Qualifications

• Bachelor’s degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area is required.
• Minimum of four years of related professional experience and/or training, or an equivalent combination of education and experience.
• Knowledge of Medicare, Medicaid, patient assessment skills, planning and case management preferred.

Responsibilities

• Conduct specialized care consultations and needs assessments for people living with ALS, caregivers, and families experiencing complex needs.
• Actively manage a portfolio of clients, ensuring client and caregiver needs are met within the capabilities of the ALS Association.
• Provide information on programs, services, resources and educational materials; oversee program(s) as needed.
• Coordinate referrals to healthcare providers and community agencies.
• Evaluate and facilitate the effectiveness of support groups in meeting ALS community needs.
• Plan implementation of program outcomes and evaluation processes with CS Director and Managing Director.
• Ensure quarterly contact with those living with ALS and/or their caregivers.
• Document engagements with ALS patients, families, caregivers, or healthcare professionals per Care Services standards.
• Educate the public and professionals about ALS, its management, research, and the Association’s services.
• Serve as liaison between ALS Clinic and the Association to maintain clinic relationships.
• Provide in-service educational programs to ALSA staff and healthcare professionals.

Skills

Problem solving

Critical thinking

Budget planning

Organizational planning

Implementation

Performance improvement

Monitoring

Education

Bachelor’s Degree in social work or related field

Job description

The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it. For more information about the ALS Association, visit our website at www.als.org.

POSITION SUMMARY

The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. The Care Services Manager will manage care services programs, ensuring uniform delivery of high‑quality, consistent services for individuals with ALS and their families, and may supervise care services staff within an assigned territory. The manager also facilitates education, information, benefit and clinical resource navigation assistance to persons diagnosed with ALS and caregivers.

DUTIES AND RESPONSIBILITIES

• Conduct specialized care consultations and needs assessments for people living with ALS, caregivers, and families experiencing complex needs or expertise areas.
• Actively manage a portfolio of clients, ensuring client and caregiver needs are met within the capabilities of the ALS Association. May manage field staff in assigned territory to ensure people living with ALS, caregivers, and families receive the programs and services they need.
• Provide information on programs, services, resources and printed/electronic educational materials and may have responsibility for oversight of program(s).
• Coordinate referrals to and partnerships with healthcare providers and community agencies.
• Evaluate, facilitate (as needed), and ensure the effectiveness of support groups in meeting the needs of the ALS community.
• In collaboration with the CS Director and Managing Director plan the implementation of program outcomes and evaluation processes.
• Ensure quarterly contact/engagement with those living with ALS and/or their caregivers.
• Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals and ensure Care Services staff documents all engagements as per Care Services Standards.
• Educate and inform the general public and professionals about ALS, its management, related research, and the services and mission of the ALS Association.
• Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and the Association; develop and maintain clinic relationships through ongoing interactions with clinic directors and team.
• Provide professional in‑service educational programs to ALSA staff and healthcare professionals such as home health and hospice agencies, Durable Medical Equipment providers, and Skilled Nursing Facilities.
• Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics.
• Provide mentoring opportunities to new staff.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

• Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area is required.
• Minimum of four years of related professional experience and/or training, or an equivalent combination of education and experience.
• Demonstrated ability to utilize management skills such as problem solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards.
• Knowledge of ALS is a plus, but not required.
• Experience with progressive neurodegenerative disease.
• Knowledge of Medicare, Medicaid, patient assessment skills, planning and case management preferred.

PAY TRANSPARENCY

The ALS Association's pay range for this position is $50,649 - $79,346.

The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above‑listed range shows prospective compensation for this role; the appropriate range will be established by what is ultimately determined to be the candidate’s primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.

The Association may, at its discretion, offer merit‑based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short‑term and long‑term disability coverage, basic life insurance, well‑being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The ALS Association highly encourages its employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID‑19 vaccination. Requirements to have or obtain a COVID‑19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third‑party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by the ALS Association.