Manager Care Coordination - Cancer Institute

Cleveland Clinic; Cleveland (OH); On-site; USD 76,540 - 116,747; Full time

Job summary

Cleveland Clinic Main Campus is seeking a Care Coordination Team Manager to bridge clinical care strategy with the Clinical Care Coordinators, ensuring standardization and programmatic consistency across locations.

The role interfaces with nursing, market and network services, payer contacts, information technology and enterprise care coordination. It requires a minimum of two years of leadership experience and a Monday–Friday schedule with travel to various sites.

Qualifications

• Bachelor's of Science in Nursing (BSN) required.
• Current RN licensure in the state.
• Five years of nursing experience and one year in care coordination or case management.
• Supervisory or management experience.
• BLS certification through AHA or Red Cross.

Responsibilities

• Monitor Care Coordination team's competencies and outcomes.
• Serve as liaison between payer programs, clinics, and care coordination teams.
• Act as information and education resource for the interdisciplinary team.
• Maintain procedure manual and communicate changes to leadership.
• Ensure workflow aligns with enterprise care coordination agreements.
• Coordinate care for high-risk patients and optimize outcomes.
• Ensure even distribution of patient load and effective panel management.
• Lead in hiring and onboarding of new nurses with the team.
• Coach and mentor care coordinators and contribute to APRs.

Skills

Leadership

Team coordination

Clinical leadership

Staff coaching

Communication

Education

BSN (Bachelor of Science in Nursing)

RN licensure

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Care Coordination Team Manager is a serving leader who is a clinical and operational link between clinical care strategy and the Clinical Care Coordinators, ensuring that there is clinical standardization and programmatic consistency throughout all locations. This position interfaces with the clinical care coordination team regularly and serves as the point of contact for Care Coordination activities. It works with multiple entities including nursing, market and network services, payer contacts, information technology, primary care and specialty care leadership, enterprise care coordination and other disciplines, as appropriate.

The role is based at Cleveland Clinic Main Campus and works a schedule of Monday–Friday, 8:00 a.m.–5:00 p.m. The position also requires monthly travel to various sites, as well as additional travel when needed to support new employee onboarding and training. Candidates must have a minimum of two years of leadership experience.

Responsibilities

• Monitor Care Coordination team's core competencies, clinical and utilization outcomes, quality metrics and outreach compliance.
• Serve as the liaison between various payer programs, clinical care practices, market and network services and the care coordination teams.
• Act as the key care coordination information and education resource for the interdisciplinary care team.
• Maintain procedure manual, communicate changes and collaborate with clinical leadership on protocol review and changes.
• Ensure workflow alignment with enterprise care coordination and payer’s quality and programmatic agreements.
• Ensure care coordinator identifies, assesses, educates and coordinates care for the high and rising risk patients identified in the clinical setting, focusing on patient outreach and the goal of achieving optimal outcomes.
• Ensure appropriate distribution of patient load and effective management of patient panel.
• Provide leadership in hiring and onboarding of new nurses in collaboration with respective practice and interdisciplinary team.
• Serve as a coach and mentor for all clinical care coordinators and contribute to and complete APRs.

Minimum Qualifications

• Bachelor’s of Science in Nursing (BSN)
• Current state licensure as a Registered Nurse (RN)
• Five years of nursing experience and one year Care Coordination or Case Management experience
• Supervisory or management experience
• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross

Preferred Qualifications

• Master’s of Science in Nursing (MSN) in Healthcare or a related field
• Two years of Leadership experience

Physical Requirements

• Requires direct patient care.
• Requires extensive walking, telephone use, bending, reaching, and lifting items weighing twenty pounds or less.
• Must be able to work well under pressure and maintain professional demeanor under adverse conditions.
• Extensive reading, writing, use of pagers, fax machines, computers, and copiers.
• Sedentary Work - Exerting up 10 pounds of force occasionally (Occasionally: active or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment.

Pay Range

Minimum Annual Salary: $76,540.00
Maximum Annual Salary: $116,747.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).