Manager- Care Coaching- Dane County

Humana Inc; Wisconsin; Hybrid; USD 78,000 - 108,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Bonus incentive plan eligible

Job summary

Humana Inc. is seeking a Manager, Care Coaching in the Dane County area of Wisconsin. You will provide daily leadership and mentoring to Care Management staff, ensuring Family Care benefits meet DHS contract requirements and partnering across departments to drive quality and cost effectiveness.

The role supports remote‑from‑home work, with standard hours and travel as needed; supervises approximately 11–15 staff, and participates in a bonus incentive plan.

Qualifications

• Bachelor's degree in human services or a related field or associate degree in nursing.
• Minimum 1 year of leadership experience in human services.
• At least 3 years of experience in the Family Care program.

Responsibilities

• Mentor and support Field Nurses and Care Coaches to deliver Family Care in DHS contract compliance.
• Identify learning needs, arrange mentorship, and facilitate onboarding for staff.
• Assess competencies, review reports, and coach performance.
• Participate in cross‑department collaboration to improve provider services.
• Lead hiring processes, orientation, and staff training; conduct unit meetings.

Skills

Leadership

Mentoring

Team coordination

Education

Bachelor's degree in human services or related field

Associate degree in nursing

Job description

Become a part of our caring community Enhance your Family Care career in this Manager, Care Coaching role. Reporting to the Associate Director, Care Coaching, you will support the work of Care Management staff. You will provide daily leadership and mentoring to staff. You will deliver services in a manner that expresses Humana values and the Family Care program values of access, choice, quality, and cost effectiveness.

Main Responsibilities

Mentor and support the work of Field Nurses and Care Coaches (or IDT) to ensure the Family Care benefit is delivered in compliance with the DHS contract. Identify learning needs; arrange for mentorship, provide clear expectations, facilitate orientation and ongoing learning to build capacity of IDT staff. Assess and coach staff on the IDT primary competencies and performance standards. Review reports, assess process and review documentation. Assess utilization and the quality of care management for each member served. Participate in cross departmental collaboration to ensure the quality and effectiveness of provider services. Educate community partners. Participate in the hiring process by selecting, orienting, and training associates. Facilitate in person unit meetings and attend quality visits. Use your skills to make an impact.

Required Qualifications

Bachelor's degree in human services or a related field or associate degree in nursing. 1 year of leadership experience in the human services field. 3 years of experience working in the Family Care program.

Preferred Qualifications

5 years of experience working with individuals with intellectual/developmental disabilities, physical disabilities or frail elders. Reside within 2 hour of Dane County Master's degree in public administration, social work or related field.

Additional Information

Workstyle: Work remote from home

Work Location

Dane County area

Typical Work Days/Hours

Monday – Friday, 8:00 am – 4:30 pm CST

Travel

at least once/month with potential for more travel.

Direct Reports

approximately 11-15

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Pay Range

$78,400 - $107,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Inclusa

Inclusa manages the provision of a person-centered and community-focused approach to long-term care services and support to Family Care members across the state of Wisconsin. As a values-based organization devoted to building vibrant and inclusive communities, Inclusa deploys a unique approach to managed care with a trademarked model of support named Commonunity® which focuses on the belief in everyone, and from that belief, the common good for all is achieved. In 2022, Inclusa was acquired by Humana. This partnership will allow us to create a model of care that provides industry-leading support for members across the health care continuum.

About Humana

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.