Manager, Car Wash Operations

Golden Nozzle Car Wash; Wilmington (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Leadership development

Job summary

Golden Nozzle Car Wash in Wilmington, MA is seeking a hands-on Site Manager to lead daily operations at a high-volume facility and drive an exceptional customer experience.

You will supervise staffing, coaching, safety, and performance; optimize vehicle throughput; address inquiries promptly; manage inventory and align with leadership on site goals. 50-hour weeks may be required; Starting pay is $19.00 per hour.

Qualifications

• Previous leadership or supervisory experience in retail, service, or automotive sectors.
• Ability to motivate and develop a high-performing team.
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset with a commitment to delivering exceptional service.
• Working knowledge of car wash equipment, maintenance, and safety standards is a plus.
• Proficiency with Microsoft Office and basic operational software systems.
• High School Diploma or equivalent.

Responsibilities

• Lead and supervise all daily site operations including staffing, scheduling, coaching, and performance management.
• Ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience.
• Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Execute sales initiatives and membership growth strategies to drive revenue and customer retention.
• Monitor inventory levels and coordinate ordering of chemicals, parts, and operational supplies.

Skills

Team leadership

Customer-centric mindset

Communication

Multitasking

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

## Manager, Car Wash OperationsApplylocations: Wilmington, MAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R27318**What You’ll Do****Lead the Team. Drive Results. Deliver an Exceptional Customer Experience.**Golden Nozzle Car Wash is seeking a hands-on, results-driven Site Manager to oversee the daily operations of our high-volume car wash facility. This leadership role is ideal for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about operational excellence and outstanding customer service.As Site Manager, you will be responsible for maximizing site performance, developing your team, and ensuring every customer leaves having had a great experience.A day in this role may include:* Lead and supervise all daily site operations including staffing, scheduling, coaching, and performance management* Ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times* Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience* Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally* Execute sales initiatives and membership growth strategies to drive revenue and customer retention* Monitor inventory levels and coordinate ordering of chemicals, parts, and operational supplies* Enforce all safety procedures and regulatory compliance standards* Review operational reports, KPIs, and financial metrics to improve site performance* Partner with senior leadership to execute site-specific goals and business initiatives* Resolve employee and customer conflicts effectively to maintain a positive, productive environment**Core Competencies*** Problem Solving & Decision Making* Team Leadership & Collaboration* Customer-Centric Mindset* Results-Driven Execution* Safety & Operational Compliance**Preferred Qualifications***(Experience and skills that will help you succeed in this role)** Leadership experience in a supervisory or management role (car wash, automotive, retail, or service industry preferred)* Ability to lead, motivate, and develop a high-performing team* Strong organizational, communication, and multitasking skills* Customer-first mindset with a commitment to delivering exceptional service* Working knowledge of car wash equipment, maintenance practices, and safety standards is a plus* Proficiency with Microsoft Office and basic operational software systems* High School Diploma or equivalent**Minimum Requirements***(Must meet all the following to be considered)** At least 18 years of age* Ability to work up to 50 hours per week, with additional hours as business needs require* Flexible availability to cover shifts at the location such as evenings, weekends, and holidays if needed* Required to work at least one weekend day* Open availability based on the operational needs of Golden Nozzle**Physical Requirements*** Ensure physical maintenance, safety, cleanliness, and overall appearance of all store facilities* Ability to lift, carry, and hold up to 50 lbs.* Ability to work outdoors in temperatures ranging from -10°F to 100°F* Must be able to stand, walk, and move around vehicles for extended periods of time**Why Join Golden Nozzle?*** Competitive pay + performance incentives* Leadership development and advancement opportunities* Fast-paced, team-oriented environment* Opportunity to make a direct impact on site success and customer satisfaction**Apply today to lead a dynamic team and grow your career with Golden Nozzle Car Wash!**Starting Rate: $19.00