Car Wash Operations Assistant Manager

Golden Nozzle Car Wash; Greenfield (MA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Leadership development

Advancement opportunities

Job summary

Golden Nozzle Car Wash in Greenfield, MA seeks a hands-on Assistant Manager to support daily high-volume operations, coach a team, and deliver an exceptional customer experience.

You will supervise shifts, optimize workflow, manage inventory, and help implement sales initiatives while upholding safety and regulatory compliance in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Supervisory or leadership experience preferred.
• Strong communication and customer-service focus.

Responsibilities

• Supervise daily site operations including staffing support, scheduling assistance, coaching, and performance feedback.
• Ensure facility, equipment, and grounds are clean, safe, and fully operational.
• Optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience.
• Provide exceptional customer service by addressing inquiries and concerns promptly.
• Assist with sales initiatives and membership growth to drive revenue and retention.
• Monitor inventory levels and coordinate ordering of chemicals, parts, and supplies.
• Enforce safety procedures and regulatory compliance.
• Support review of operational reports and KPIs to improve site performance.
• Lead shifts and cover Site Manager absence when needed.

Skills

Supervisory experience

Team leadership

Customer service

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Operational software systems

Job description

## Car Wash Operations Assistant ManagerApplylocations: Greenfield, MAtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R25772**General Summary of the position:****Assistant Manager – Golden Nozzle Car Wash****What You’ll Do:****Support the Team. Drive Daily Operations. Deliver an Exceptional Customer Experience.**Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support the daily operations of our high-volume car wash facility. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing team members, and is passionate about operational excellence and outstanding customer service.As Assistant Manager, you will work closely with the Site Manager to help maximize site performance, support team development, and ensure every customer leaves with great experience.A day in this role may include: • Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback • Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times • Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience • Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally • Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention • Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies • Enforce company safety procedures and regulatory compliance standards • Support review of operational reports, KPIs, and performance metrics to improve site performance • Partner with the Site Manager to execute site-specific goals and business initiatives • Help resolve employee and customer concerns to maintain a positive, productive environment • Lead shifts and oversee operations in the Site Manager’s absence when needed**Core Competencies**• Problem Solving & Decision Making • Team Leadership Support & Collaboration • Customer-Centric Mindset • Results-Driven Execution • Safety & Operational Compliance**Preferred Qualifications***(Experience and skills that will help you succeed in this role)* • Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus) • Ability to motivate, coach, and support a high-performing team • Strong organizational, communication, and multitasking skills • Customer-first mindset with a commitment to delivering exceptional service • Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus • Proficiency with Microsoft Office and basic operational software systems • High School Diploma or equivalent**Minimum Requirements***(Must meet all of the following to be considered)* • At least 18 years of age • Ability to work up to 50 hours per week, with additional hours as business needs require • Flexible availability to cover shifts including evenings, weekends, and holidays if needed • Required to work at least one weekend day • Open availability based on the operational needs of Golden Nozzle**Physical Requirements**• Ensure physical maintenance, safety, cleanliness, and overall appearance of all store facilities • Ability to lift, carry, and hold up to 50 lbs. • Ability to work outdoors in temperatures ranging from -10°F to 100°F • Must be able to stand, walk, and move around vehicles for extended periods of time**Why Join Golden Nozzle?**• Competitive pay + performance incentives • Leadership development and advancement opportunities • Fast-paced, team-oriented environment • Opportunity to make a direct impact on site success and customer satisfaction**Apply today to grow your leadership career with Golden Nozzle Car Wash!**