Manager, Car Wash Operations

Nouria; Cumberland (RI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Leadership development

Fast-paced team environment

Direct impact on customer satisfaction

Job summary

Golden Nozzle Car Wash is seeking a hands-on Site Manager to oversee daily operations at our high-volume facility. You will lead a team, drive results, and ensure an exceptional customer experience.

This role requires strong leadership, a focus on safety and compliance, and the ability to optimize throughput while delivering top-tier service. Full-time position based in Rhode Island with competitive pay and incentives.

Qualifications

• Experience leading teams in fast-paced service environments.
• Strong focus on customer experience and service excellence.
• Ability to manage staffing, scheduling, and performance.
• Knowledge of safety protocols and regulatory compliance.

Responsibilities

• Lead and supervise daily site operations including staffing, scheduling, coaching, and performance management.
• Ensure facility, equipment, and grounds are clean, safe, and fully operational.
• Optimize workflow and throughput to minimize wait times and enhance customer experience.
• Deliver best-in-class customer service by addressing inquiries and concerns promptly.
• Execute sales initiatives and membership growth strategies to drive revenue and retention.
• Monitor inventory levels and coordinate ordering of chemicals, parts, and supplies.
• Enforce safety procedures and regulatory compliance standards.
• Review KPIs and financial metrics to improve site performance.
• Partner with senior leadership to execute site goals and business initiatives.
• Resolve employee and customer conflicts effectively to maintain a positive environment.

Skills

Team Leadership

Customer-Centric Mindset

Problem Solving & Decision Making

Results-Driven Execution

Safety & Operational Compliance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Operational software systems

Job description

What You'll Do

Lead the Team. Drive Results. Deliver an Exceptional Customer Experience.

Lead the Team. Drive Results. Deliver an Exceptional Customer Experience.

Golden Nozzle Car Wash is seeking a hands-on, results-driven Site Manager to oversee the daily operations of our high-volume car wash facility. This leadership role is ideal for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about operational excellence and outstanding customer service.

As Site Manager, you will be responsible for maximizing site performance, developing your team, and ensuring every customer leaves having had a great experience.

A Day In This Role May Include

• Lead and supervise all daily site operations including staffing, scheduling, coaching, and performance management
• Ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
• Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience
• Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally
• Execute sales initiatives and membership growth strategies to drive revenue and customer retention
• Monitor inventory levels and coordinate ordering of chemicals, parts, and operational supplies
• Enforce all safety procedures and regulatory compliance standards
• Review operational reports, KPIs, and financial metrics to improve site performance
• Partner with senior leadership to execute site-specific goals and business initiatives
• Resolve employee and customer conflicts effectively to maintain a positive, productive environment

Core Competencies

• Problem Solving & Decision Making
• Team Leadership & Collaboration
• Customer-Centric Mindset
• Results-Driven Execution
• Safety & Operational Compliance

Preferred Qualifications

(Experience and skills that will help you succeed in this role)

• Leadership experience in a supervisory or management role (car wash, automotive, retail, or service industry preferred)
• Ability to lead, motivate, and develop a high-performing team
• Strong organizational, communication, and multitasking skills
• Customer-first mindset with a commitment to delivering exceptional service
• Working knowledge of car wash equipment, maintenance practices, and safety standards is a plus
• Proficiency with Microsoft Office and basic operational software systems
• High School Diploma or equivalent

Minimum Requirements

(Must meet all the following to be considered)

• At least 18 years of age
• Ability to work up to 50 hours per week, with additional hours as business needs require
• Flexible availability to cover shifts at the location such as evenings, weekends, and holidays if needed
• Required to work at least one weekend day
• Open availability based on the operational needs of Golden Nozzle

Physical Requirements

• Ensure physical maintenance, safety, cleanliness, and overall appearance of all store facilities
• Ability to lift, carry, and hold up to 50 lbs.
• Ability to work outdoors in temperatures ranging from -10°F to 100°F
• Must be able to stand, walk, and move around vehicles for extended periods of time

Why Join Golden Nozzle?

• Competitive pay + performance incentives
• Leadership development and advancement opportunities
• Fast-paced, team-oriented environment
• Opportunity to make a direct impact on site success and customer satisfaction

Benefits

Eligible team members may participate in medical, dental, and vision coverage, 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Benefits eligibility and plan provisions are subject to program terms.

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.