MANAGER - CAFE SALES & MARKETING

Hard Rock Cafe; Atlanta (GA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a dynamic Manager for Cafe Sales & Marketing. In this exciting role, you'll lead sales and marketing efforts, ensuring alignment with business objectives while fostering a customer-first environment. Your creativity and strong communication skills will be key in developing innovative marketing strategies and managing budgets. Join a globally recognized brand committed to excellence and diversity, where your contributions will directly impact guest satisfaction and team development. If you're passionate about the hospitality industry and ready to make a difference, this opportunity is for you!

Qualifications

• Minimum 5 years in sales and marketing, preferably in hospitality.
• Experience with CRM platforms and social media.

Responsibilities

• Direct Cafe sales and marketing efforts aligned with overall strategy.
• Manage the Cafe’s budget and P&L.
• Develop and execute marketing initiatives and sales strategies.

Skills

Creative and innovative thinking

Sales enthusiasm

Excellent communication skills

High business acumen

Problem-solving abilities

Fluency in English

Multilingual skills

Tools

CRM platforms

Social media

Job description

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Overview

Hard Rock International (HRI) is a globally recognized company with venues in over 70 countries and 265 locations, including Rock Shops, Live Performance Venues, and Cafes. HRI launched Hard Rock Digital in 2020, an online sportsbook and gaming platform. The company owns the world’s largest collection of music memorabilia, with over 86,000 pieces displayed worldwide. In 2022, Hard Rock Hotels was recognized as the top brand in Guest Satisfaction among Upper Upscale Hotels in North America for the second consecutive year.

Responsibilities

• Direct Cafe sales and marketing efforts aligned with overall operating strategy.
• Support the Senior Leadership Team in maintaining brand standards and achieving business objectives.
• Manage the Cafe’s budget and P&L.
• Develop and execute marketing initiatives and sales strategies.
• Manage marketing expenses within budget constraints.
• Collaborate across departments to ensure brand standards are met in all products and services.
• Market a multi-product business line to diverse guest profiles.
• Foster a customer-first environment and ensure guest satisfaction standards are met or exceeded.
• Assist in attracting, developing, and retaining talented staff, setting clear goals and expectations.
• Implement learning and development programs for staff growth and retention.

Qualifications

• Minimum 5 years in sales and marketing, preferably in hospitality.
• Experience with CRM platforms and social media.
• Music industry experience is a plus.

Skills

• Creative and innovative thinking.
• Strong enthusiasm for sales and excellent communication skills.
• High business acumen and problem-solving abilities.
• Fluency in English; multilingual skills are a plus.

Physical Demands

• Ability to move and work in a cafe and office environment, including standing, walking, and lifting up to 10 pounds.
• Ability to travel as required.

Additional Details

Hard Rock International is committed to diversity and inclusion and is an equal opportunity employer. Reasonable accommodations are available for qualified applicants with disabilities.