Manager, Business Quality - Snacks

Campbell Soup Supply; New Jersey; On-site; USD 70,000 - 110,000; Full time

Job summary

Campbell's in New Jersey seeks a Quality professional to drive the business quality program across Corporate and manufacturing sites. You will partner with food safety, quality, Marketing, R&D, and facilities teams to ensure product quality standards are met and complaints are managed effectively.

The role focuses on commercialization support, quality improvement initiatives and KPI tracking to sustain consumer safety and regulatory compliance across multiple brands.

Qualifications

• Education required: BS Food Science Degree or related Science degree.
• Years of relevant experience: 3-5 years in food industry or relevant industry experience.

Responsibilities

• Support new product commercialization, quality improvement projects, and enabler programs through execution, data collection and analysis, and product evaluations.
• Support analysis of brand and category level consumer trends and data, consumer complaints, sales inquiries, and product evaluations; drive focused plans to reduce top complaint drivers and assist with investigations and quality incident management.
• Point of contact for cross functional project teams; including commercialization meetings, trial and start up support. data collection and analysis, product quality specification and procedure development.
• Provide insight and support in the development, implementation, and on-going tracking of key quality KPIs, inclusive of project success criteria.
• Support innovation through execution at the manufacturing level (ideation through launch) ensuring food safety and quality is designed into the process and risks are mitigated accordingly.
• Support critical category product quality charters focused on complaint reduction, capability improvements, waste reduction, and continuous improvement.
• Facilitate investigation and communication to key stakeholders on overall quality performance, charter progress, issue resolution, and key performance indicators.
• Own category complaint reduction plans, including corrective actions and effectiveness tracking.
• Own customer complaint investigations and responses within the established SLAs.
• Deliver monthly category quality updates covering performance, risks, actions, and next steps.

Skills

Food Safety

Quality Management

Project Management

Data Analysis

Communication

Leadership

Education

BS Food Science Degree

Job description

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover. Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell's...

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell's offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Campbell's "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.

How you will make history here...

• This position will be responsible for business quality program execution across Corporate and our manufacturing sites.
• Key business partners will be food safety and quality sub functions & leadership, Marketing, R&D, and manufacturing facility teams.
• The role will support execution of commercialization workstreams, quality improvements, facility level implementation of product quality standards and quality incident management.
• The role will also be responsible for facility and brand level consumer trends and insights, and support consumer complaint tracking, complaint reduction charters, as well as sales / customer / consumer inquiries. The role will also support the execution and continuous improvement of product evaluation processes.

What you will do...

• Support new product commercialization, quality improvement projects, and enabler programs through execution, data collection and analysis, and product evaluations.
• Support analysis of brand and category level consumer trends and data, consumer complaints, sales inquiries, and product evaluations; drive focused plans to reduce top complaint drivers and assist with investigations and quality incident management.
• Point of contact for cross functional project teams; including commercialization meetings, trial and start up support. data collection and analysis, product quality specification and procedure development.
• Provide insight and support in the development, implementation, and on-going tracking of key quality KPIs, inclusive of project success criteria.
• Support innovation through execution at the manufacturing level (ideation through launch) ensuring food safety and quality is designed into the process and risks are mitigated accordingly.
• Support critical category product quality charters focused on complaint reduction, capability improvements, waste reduction, and continuous improvement.
• Facilitate investigation and communication to key stakeholders on overall quality performance, charter progress, issue resolution, and key performance indicators.
• Own category complaint reduction plans, including corrective actions and effectiveness tracking.
• Own customer complaint investigations and responses within the established SLAs.
• Deliver monthly category quality updates covering performance, risks, actions, and next steps.

Who you will work with.. .

This role will work closely with our Quality Technicians.

What you bring to the table...

• Education required : BS Food Science Degree or related Science degree
• Years of relevant experience : 3-5 years in food industry or relevant industry experience

It would be great if you have.. .

• Advanced abilities and decision making for Food Safety, Regulatory, and Quality challenges.
• Strong knowledge of Product processing.
• Ability to manage multiple responsibilities with urgency via prioritization and program management skills.
• Ability to communicate effectively, across all layers of the organization, including leadership
• Capable of influencing development steps used in the Innovation and Commercialization process to leverage design in achieving consumer safety and quality objectives.
• Knowledge of Quality Standards, Systems, and Quality Policies, with skills and ability to execute against requirements.
• Strong knowledge and general business acumen to support and influence Marketing and R&D.
• Capable of engaging food safety & quality subfunctions in development and standardization of; Quality manuals, policies, procedures, and data templates, audit standards and procedures, and Quality Key Performance Indicators.
• Knowledgeable in Statistical Process Control programs, Design of Experiment and Process c