Manager, Business Process Owner, CRM/SFDC - Remote

Stryker; Atlanta (GA); Remote; USD 115,000 - 246,000; Full time

Job summary

A leading company is seeking a Manager – BPO, CRM/SFDC to spearhead global transformation initiatives for Salesforce.com processes. This role entails designing scalable solutions that meet enterprise objectives, while managing cross-regional projects. The ideal candidate should possess strong Salesforce.com expertise and a solid background in project management.

Benefits

Bonus eligible

Comprehensive benefits

Qualifications

• 7+ years of experience in Salesforce.com-based business process optimization.
• Proven experience leading large-scale, cross-functional projects.
• Strong understanding of Salesforce.com architecture and functionality.

Responsibilities

• Lead transformation initiatives across Salesforce.com.
• Ensure alignment between business requirements and Salesforce/SAP integrations.
• Manage project delivery to ensure outcomes are achieved on time.

Skills

Salesforce.com expertise

Project management

Business process optimization

Collaboration

Communication

Education

Bachelor’s degree in Business, Information Systems, or related field

Master’s preferred

Job description

Work Flexibility: Remote

As part of Stryker’s multi-year Accelerate program, the Manager – BPO, CRM/SFDC will lead global transformation efforts for Salesforce.com processes related to forecasting and email-to-case management. This role will design and implement scalable solutions that align with enterprise-wide business objectives and integrate with SAP and other key systems. The position requires expertise in Salesforce.com, experience managing complex, cross-regional projects (with a focus on Europe and Canada), and the ability to drive process harmonization across functions, divisions, and geographies.

To learn more about Accelerate visit our connect site: http://bit.ly/AccelerateStryker

Key Responsibilities:

• Lead transformation initiatives across Salesforce.com related to forecasting and email-to-case functionality.

• Drive the design, planning, and implementation of end-to-end commercial solutions from lead-to-cash processes.

• Ensure alignment between business requirements and Salesforce/SAP integrations, with a focus on standardization and scalability.

• Collaborate with cross-functional stakeholders, including IT, business units, and shared services, to deliver global, harmonized business processes.

• Guide transformation strategies tailored to the regulatory and operational nuances of Canadian and European markets.

• Manage project delivery to ensure outcomes are achieved on time, within scope and budget.

• Partner with SMEs and deployment teams to support user adoption and change management.

• Contribute to global solution design decisions and support application roadmap development.

• Oversee deployment readiness activities including data conversion, testing, training, and issue resolution.

Required Qualifications:

• Bachelor’s degree in Business, Information Systems, or related field; Master’s preferred.

• 7+ years of experience in Salesforce.com-based business process optimization, CRM, or ERP transformation.

• Proven experience leading large-scale, cross-functional projects across multiple regions, with emphasis on Europe and/or Canada.

• Strong understanding of Salesforce.com architecture and functionality (forecasting, case management, etc.).

Preferred Qualifications:

• Salesforce Administrator or relevant certifications.

• PMP or Agile certification.

• Familiarity with business process outsourcing (BPO) models.

• Experience with SAP integration in lead-to-cash or commercial processes.

• Demonstrated ability to collaborate across global teams and drive change in complex environments.

• Strong project management and communication skills.

• $ 115,600 - $245,800 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location.Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 30% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.