Manager, Business Ops - Billing & AR

epicorsoftware; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor is seeking a Manager of Business Operations to lead a cross-functional team responsible for pre-order activities, including sales quotes, orders, pricing, and procurement. The role focuses on driving operational excellence through technology, process improvements, and cross-department coordination.

You will establish KPIs, monitor performance, and implement solutions to improve profitability while addressing complex problems and stakeholder needs.

Qualifications

• Management experience overseeing a Business Systems Analysts and Operations team.
• Experience evaluating and streamlining processes across departments.
• Experience in multi-company and multi-location environment.
• Strong problem solving, attention to detail, and readiness to develop new solutions.

Responsibilities

• Oversee pre-order operational activities including quotes, orders, pricing, and procurement processes.
• Train and develop Business Systems Analysts and Operations team members.
• Provide guidance to ensure systems and applications operate smoothly across departments.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address issues to improve profitability.
• Resolve complex client/account processing issues and discrepancies.
• Build processes aligning with business objectives and ensure compliance.
• Communicate with stakeholders to incorporate needs into strategic plans.
• Assist on special projects and provide ad hoc reports as needed.

Skills

People leadership

Process improvement

Software familiarity

Multi-company experience

Problem solving

Customer service orientation

Analytical skills

Communication skills

Team building

Education

Bachelor's degree or equivalent

Tools

ERP software

Job description

The Mgr, Business Ops oversees a team with responsibility for pre-order operational activities including systems related processes in support of sales quotes, sales orders, purchasing, pricing, and/or procurement. This position will ensure that operational excellence is achieved through technological improvements and efficiencies.

What you'll be doing

• Manage, train an develop Business Systems Analysts and Business Operations team members.
• Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.
• Maximize the efficiency of all pre-order business operations procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Resolve highly complex client, account, and/or processing issues and discrepancies.
• Build processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.
• Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Assists on special projects and provides ad hoc reports as needed.

What you'll likely bring

• Experience with using and/or implementing software
• Experience in evaluating and streamlining processes
• Experience with multi-company and multi-location environment
• Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven
• Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers, and respecting others and fostering positive working relationships
• Ability to multi task and shift priorities as needed to meet deadlines
• Strong analytical skills and attention to detail and accuracy
• Effective verbal and written communication skills
• Strong team building skills

What could set you apart

• 8+ years applicable experience and demonstrated success/knowledge
• 3+ years of specialized/industry experience
• 3+ years in Software Industry preferred
• Bachelor's degree (or equivalent experience)

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About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners .

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you- that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.