Manager, Business Operations — WSJ Leadership Institute

Dow Jones; New York (NY); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Medical, Dental and Vis.

Education Benefits

Paid Maternity and Paternity Leave

Family Care Benefits

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Job summary

Dow Jones is seeking an experienced Business Operations Manager to drive the operational cadence, dashboards, and KPI visibility for the WSJ Leadership Institute. You will own cross-functional KPI tracking, strategic initiatives, and partnerships, including due diligence and post-acquisition workstreams.

The role requires analytical depth, structured problem-solving, and hands-on execution, reporting to the Senior Director of Business Operations.

Qualifications

• 7+ years in Business Operations, Corporate Strategy, FP&A, or Management Consulting.
• Proven track record managing complex cross-functional projects with tight deadlines.
• M&A integrations, corporate development, or large-scale transformation programs.
• Experience evaluating, onboarding, or managing strategic vendor, channel, or commercial partner relationships.
• High proficiency in Excel/Looker/Tableau and modern BI tooling.
• Execution: break down large problems into structured project plans.
• Stakeholder management with department heads and director-level leaders.
• Clear communication of operational metrics to senior leaders.
• Adaptability in ambiguous environments with shifting priorities.
• Bachelor’s degree required; MBA is a plus.

Responsibilities

• Establish and manage division-wide dashboarding and KPIs.
• Facilitate weekly, monthly, and quarterly cadence meetings and risk tracking.
• Lead end-to-end cross-functional strategic projects to improve efficiency and top-line growth.
• Program-manage operational due diligence and post-acquisition integration workstreams.
• Evaluate potential strategic partners and vendors for operational fit and cost.
• Lead generative AI tooling initiatives within the operations ecosystem.
• Support annual budgeting process with finance partners.
• Review processes to identify efficiencies and automate tasks.
• Resolve inter-departmental bottlenecks and misalignments.

Skills

Cross-functional collaboration

Project management

M&A & transformation

Partnership management

Analytics & tooling

Executive stakeholder management

Communication

Problem solving

Adaptability

Strategic planning

Education

Bachelor’s degree in Business/Finance/Economics

MBA (a plus)

Tools

Looker

Tableau

Excel/Google Sheets

Job description

About The Team

The Wall Street Journal Leadership Institute is designed to help business leaders master a world of accelerating change. To succeed, they need not only good information—which The Wall Street Journal and Dow Jones have traditionally provided them— but also a means for continuously honing their abilities to manage their people through a daunting array of challenges—whether from disruptive new technologies, an evolving geopolitical landscape, a changing energy paradigm, rising stakeholder demands, or shifting workplace norms. The WSJ Leadership Institute consists of executive peer communities, a variety of content, benefits and in-person and virtual experiences, and unique access to data only available within Dow Jones.

About The Role

We are seeking an experienced Business Operations Manager to sit at the intersection of data analytics, cross-functional execution, and corporate strategy. In this role, you will build the operational cadence, reporting frameworks, and metric visibility that drive our business forward. You will own cross-functional KPI tracking, lead critical strategic initiatives, evaluate and manage key business partnerships, and support high-impact ad-hoc projects—including evaluating acquisitions, new business lines or market expansion.

This role requires a unique balance of analytical depth, structured problem-solving, and hands-on execution. It reports to WSJLI’s Senior Director of Business Operations.

You Will

• Operational Performance & Reporting: Establish, standardize, and manage division-wide dashboarding. Track operational KPIs to identify trends and performance gaps.
• Cadence & Governance: Facilitate weekly, monthly, and quarterly business cadence meetings, ensuring alignment on KPIs and tracking risks to key milestones.
• Strategic Project Management and Execution: End-to-end execution of cross-functional strategic projects that increase efficiency, reduce operational friction, or drive top-line growth.Define project goals, set milestones, and drive accountability across teams (Membership Sales, Finance, Marketing, Sponsorship).
• M&A & Deal Support: Help program-manage operational due diligence, cross-departmental task forces, and post-acquisition integration workstreams to seamlessly combine teams, systems, and processes.
• Partner Evaluation & Selection: Contribute to the evaluation of potential strategic partners and key vendors—assessing operational fit, scalable capacity, cost structures, and alignment with business goals.
• AI Innovation & Automation: Serve as the functional leader for generative AI tools within the operations ecosystem, identifying manual process bottlenecks and deploying tools to automate them.
• Strategic Planning Support: Work with the Senior Director, Business Operations and finance business partners to support the annual budget cycle to ensure that goals align with strategic business objectives.
• Workflow & Process Optimization: Continuously review functional processes to identify efficiencies, remove friction and automate manual operational tasks.
• Problem Solving & Escalation: Act as a centralized resource to resolve operational bottlenecks and inter-departmental misalignments.

You Have

• Experience: 7+ years in Business Operations, Corporate Strategy, Financial Planning & Analysis (FP&A), or Management Consulting.
• Project Management: Proven track record of managing complex, cross-functional projects with tight deadlines and competing priorities.
• M&A / Transformation Background: Prior exposure to M&A integrations, corporate development, or large-scale business transformation programs.
• Partnership Experience: Demonstrated background evaluating, onboarding, or managing strategic vendor, channel, or commercial partner relationships.
• Analytics & Tooling: High proficiency in Excel/Google Sheets and modern Business Intelligence software (Looker, Tableau, etc).
• Execution: Demonstrated experience breaking down ambiguous, large-scale problems into structured, actionable project plans.
• Stakeholder Management: Experience working directly with department heads and director-level leaders to drive alignment.
• Communication: Ability to distill complex operational metrics into clear, actionable insights for senior leaders.
• Adaptability: Comfort working in ambiguous environments with shifting priorities and large, ad-hoc projects.
• Education: Bachelor’s degree in Business, Finance, Economics or a related field. MBA is a plus, but not required.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area

Dow Jones - Leadership Institute

Job Category

General Management

Union Status

Non-Union role

Base Pay Range

105,000.00 - 150,000.00

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

Req ID: 55081