Manager, Business Operations

Jobvite, Inc.; Vacaville (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Travis Credit Union is seeking a Business Operations leader to oversee back‑office processing for business deposit accounts. The role bridges operations, compliance, relationship management, and process improvement to deliver accurate, compliant services.

You will manage onboarding, entity verification, Beneficial Ownership compliance, and specialized business account support, ensuring data integrity and audit readiness while collaborating with branches and internal teams.

Qualifications

• Experience leading back-office teams and ensuring SLA attainment.
• Strong knowledge of BSA/AML, Beneficial Ownership, OFAC, IRS reporting.
• Ability to map processes, drive change, and manage audits.

Responsibilities

• Leads, trains, and develops Business Operations staff to ensure high‑volume throughput and SLA adherence.
• Manages daily workflow queues, resource allocation, prioritization, and timely processing of business account tasks.
• Conducts regular quality reviews for documentation review, account setup, and entity classification.
• Oversees end-to-end operation lifecycle of business accounts including onboarding and regulatory reporting.
• Maintains internal controls, documentation standards, and audit readiness across workflows.
• Partners with Risk, Compliance and Internal Audit to implement corrective actions and ensure regulatory alignment.

Skills

Leadership

Stakeholder management

High-volume ops

Process improvement

Compliance knowledge

Communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Operational systems

Job description

Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.

We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).

Schedule: Monday-Friday, Exempt/Hybrid.

Summary

The Business Operations Management team provides strong operational leadership and oversight of all back‑office processes supporting business deposit accounts at Travis Credit Union (TCU). This role bridges operations, compliance, relationship management, and process improvement to ensure efficient, compliant, and high-quality service delivery.

This role ensures timely, accurate, and compliant processing of business account onboarding, documentation review, maintenance, entity verification, Beneficial Ownership compliance, business eligibility, and specialized support for commercial account types.

The department plays a critical operational role in maintaining data integrity, regulatory compliance, workflow efficiency, audit preparedness, and risk mitigation. Business Operations Management supports branches, Treasury Services, Digital Banking, and internal partners by delivering consistent, high‑quality operational services that directly impact member experience and organizational stability.

Profile

• Leads, trains, and develops Business Operations staff to ensure high‑volume operational throughput, quality control, and adherence to SLAs.
• Manages daily workflow queues, resource allocation, prioritization, backlog prevention, and accurate processing of business account tasks.
• Conducts regular quality reviews to ensure accuracy of documentation review, account setup, account coding, and entity classification.
• Conducts regular performance evaluations, identifies training needs, and implements development plans to enhance individual and team capabilities.
• Effectively manages difficult, complex, and escalated member/staff situations with professionalism. Maintains composure under pressure, adapts to evolving circumstances, and consistently upholds organizational standards while advocating for member needs.
• Serves as the operational subject matter expert and advisor to internal teams and stakeholders for business account structures, entity documentation, resolutions, certifications, and Beneficial Ownership requirements.
• Oversees the end‑to‑end operational lifecycle of business accounts, including onboarding, signer changes, account updates, business documentation validation, and regulatory reporting.
• Ensures full compliance with TCU policies, NCUA, Share Insurance rules, IRS regulations, BSA/AML, FinCEN Beneficial Ownership, and state requirements.
• Maintains strong internal controls, documentation standards, dual‑control procedures, and audit readiness across all business account workflows.
• Ensures operational accuracy across all business account processes to reduce risk, prevent fraud, and maintain compliance.
• Partners with Risk, Compliance, and Internal Audit to maintain audit readiness and implement corrective action plans. Provides appropriate information and documentation to credit union auditors and regulatory agencies as requested.
• Regularly reviews and integrates regulatory updates as necessary. Ensures all procedures are updated on time, communicated clearly, and built into training.
• Serves as an escalation point for branches, Treasury Services, Business Development, and internal operational teams regarding complex business account matters.
• Provides operational guidance on account structures, required documents, organizational forms, and eligibility questions.
• Leads cross-functional projects and operational initiatives, including system enhancements, process redesign efforts, workflow automation, and regulatory implementations.”
• Produces operational performance reports including productivity, SLA attainment, error rates, audit results, quality benchmarks, and member-impact metrics.
• Utilizes data insights to adjust staffing levels, improve workflows, and maintain required turnaround times.
• Maintains detailed operational documentation, SOPs, and reference materials.
• Leads the operational implementation of new systems, workflow tools, and process automation that support business account processing.
• Identify systems and tools for operational efficiency and fraud detection.
• Coordinates training, communication, and change management associated with system or procedural updates.
• Manages departmental operating budgets, ensuring cost efficiency, resource alignment, and financial stewardship. Oversees budget planning & forecasting to optimize resource allocation.
• Manages vendors related to business documentation tools, entity verification, and operational workflow support systems.
• Stays current with evolving business trends and industry standards to support the development of products and services that meet the dynamic needs of business members and position the organization as a trusted partner in business banking.
• Support onboarding and ongoing servicing of treasury services.

Skills

• Proven ability to lead operational staff effectively and foster professional growth through coaching, mentorship, and development planning – cultivating teamwork, collaboration, and a positive team culture.
• Strong stakeholder management, collaboration, and relationship-building skills with the ability to influence outcomes across multiple business functions.
• Proven ability to manage high‑volume back-office environments, draft and refine policies and procedures, and adapt to new systems and software with minimal guidance.
• Strong analytical capabilities with the ability to interpret business documentation and perform problem‑solving under operational constraints.
• Deep understanding of business account operations, policies, entity documentation, regulatory requirements, and workflow dependencies.
• Strong knowledge of BSA/AML, Beneficial Ownership, OFAC, IRS reporting (TIN certification, B Notices), and account onboarding compliance.
• Demonstrated ability to lead organization change, perform process mapping, drive continuous improvement initiatives, and manage audit documentation.
• Exceptional organizational skills: queue management, SLA oversight, and operational time management.
• Excellent written and verbal communication for operational instruction, clarification, and escalations.
• Strong working knowledge of Microsoft Office applications, workflow systems, reporting tools, and operational systems.
• Proven ability to manage departmental income and expenses within budgetary goals.

Report and Experience:

• Reports directly to AVP, Member and Deposit Operations.
• Direct supervisory responsibilities for the Supervisor, BAS; overall responsibility for assigned department staff. Accountable for overall department staffing, organizational effectiveness, succession planning, workforce development, and achievement of departmental objectives.
• Bachelor’s degree or equivalent work experience.