Manager, Business Operations

NTT DATA, Inc.

Town of Texas (WI)

Hybrid

USD 100,000 - 130,000

Full time

14 days+

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Job summary

A leading technology services provider in Wisconsin seeks a Manager, Business Operations to drive transformation initiatives for the Global Insurance Industry. This role involves optimizing operations, supporting executive leadership, and ensuring successful project execution. Ideal candidates will have extensive business operations experience, strong program management skills, and proficiency in Microsoft Office 365. The position promotes a hybrid work environment, fostering collaboration, innovation, and operational excellence.

Qualifications

5–8+ years in business operations, strategy, or consulting.
Experience in managing transformation projects.
Strong analytical and problem-solving mindset.

Responsibilities

Establish and optimize operational activities for growth.
Lead development of integrated processes for efficiency.
Manage daily operations to meet budget and financial goals.

Skills

Business operations management

Transformation project management

Stakeholder management

High-quality presentation skills

Microsoft Office 365 proficiency

Experience with C-level executives

Multilingual abilities

Education

MBA or master’s degree in business

Tools

PowerPoint

Excel

Teams

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Summary

The Manager, Business Operations is responsible for ensuring the development and implementation of the transformation initiatives for the Global Insurance Industry to meet the current and future needs of the organization whilst fostering a collaborative and innovative team culture focused on operational excellence. Provide strategic, operational, and organizational support to the Global Insurance Leader. Drive end-to-end execution of strategic transformation initiatives, post-merger integration, operating cadences, and executive communications.

Focus Areas

Strategic initiatives oversight (Post-merger integration and transformation support, etc.)
Governance and cadence management
Executive preparation (presentations, briefings, reporting)
Cross-functional coordination and leadership support

Role Purpose

Support the Global Insurance Leader in executing strategic priorities and ensuring operational excellence
Provide direction, structure, and follow-through to transformation initiatives, including post-merger integration
Act as a trusted advisor and coordination hub between leadership, stakeholders, and global teams

Key Responsibilities

Establishes and optimizes day-to-day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management.
Leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources.
Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets.
Manages and oversees the day-to-day operations to meet budget and other financial goals.
Supports with development and implementation of a system to track and report on the progress of strategic plan implementation.
Ensures that all department heads are fully informed of the operational objectives of the business.
Participates in the design and development of operational processes, policies and improvements related to these processes for each department in their domain.
Manages and oversees the establishment of performance goals and allocates resources.
Ensures that operational activities comply with organizational requirements for quality management, legal stipulations and general duty of care.
Participates in acquisition and growth activities that support overall business objectives and plans.
Advises the management team and/or department heads on key planning issues and make recommendations on important business decisions.
Facilitates regular meetings with department heads to ensure that operational objectives are achieved.
Implements all tactical human resource procedures, managing and leading team(s), setting goals and managing performance accordingly.

Academic Qualifications and Certifications

MBA or master’s degree in business or related field (optional but valued)

Key Skills & Experience

5–8+ years of experience in business operations, strategy or business consulting, PMO, chief-of-staff roles, or strategic execution roles
Experience managing transformation projects and/or post-merger integration
Strong program and stakeholder management capabilities
Excellent high-quality presentation creation skills (PowerPoint, storytelling, executive reporting)
High proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams)
Experience in global organizations or distributed teams
Experience working directly with C-level or senior executives
Multilingual abilities are a plus
Preferred: background in technology services or insurance

Personal Attributes

Highly structured, organized, and reliable
Willingness to impact
Strong analytical and problem-solving mindset
Ability to influence without authority and work across hierarchical boundaries
Discreet with sensitive information
Proactive, autonomous, and comfortable with ambiguity
Strong communicator with excellent interpersonal skills

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Fraud Warning

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, contact us.

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