Manager – Business Intelligence Performance Insights (L 09)

Synchrony; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a talented Business Intelligence Analyst to design and develop impactful BI products. In this remote role, you will leverage your expertise in SQL, Python, and Tableau to analyze data and create insightful dashboards that drive decision-making. The ideal candidate will be proactive, collaborative, and possess excellent communication skills. You will engage with stakeholders, support the development of performance insights, and contribute to strategic initiatives. This role offers flexibility and the opportunity to make a significant impact in the organization.

Qualifications

• 2-5 years of analytics experience or 4-7 years without a degree.
• Proficiency in BI applications and data visualization tools.

Responsibilities

• Engage with stakeholders to gather requirements for performance insights.
• Build insightful dashboards for business leaders.

Skills

Data Visualization

SQL

Python

R

Tableau

Data Analysis

Communication

Collaboration

Education

Bachelor's Degree

Tools

Tableau

SQL/SAS

Microsoft Office

Job description

Job Description:

Role Summary/Purpose :

Design and develop business intelligence products using Tableau and perform detailed analysis on Collections & Recovery performance, using SQL/SAS and Python/R, so that leaders can make better & impactful decisions. A successful candidate must be intellectually curious, proactive, collaborative, driven, and communicative.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.

Essential Responsibilities:

• Relate and Inspire: Engage with stakeholders and key personnel across Collections and Recovery organization to solicit and gather requirements for new performance insights products, taking a holistic approach and applying best practices around data visualization and analytics.
• Champion Customers: Act as a liaison and communications conduit between the Operations user community and the development organization, especially in regard to project status, issues, risks, other challenges, evolving requirements, and scope changes; assume a leading role on resolving outstanding issues and communicating their disposition.
• Elevate Every Day: Build multi-layer, insightful dashboards and analytics solutions to make it easy for business leaders to understand impact on collections and recovery performance.
• Act as Owners: Perform data steward functions, especially around consistency and governance. Test, troubleshoot, support, and fix BI products in development or in production. Identify process and other potential improvements and raise the same with management.
• Participate in strategic initiatives and identify downstream needs and opportunities.
• Educate and otherwise train users around the utilization of new performance insights products.
• Provide ad hoc support in the form of functional data research, report generation, and analytical support.
• Support the current inventory of reports, when needed, by executing job aids and subsequently publishing the outputs.
• Perform special assignments, such as performing advanced analytics on structured and semi-structured data.

Qualifications/Requirements:

• Bachelor's degree with minimum 2-5 years of experience between performing analytics; OR in lieu of a degree, 4-7 years of experience between performing analytics.
• 2+ years of experience with BI applications; decision support systems, query and reporting, online analytical processing, statistical analysis, forecasting, data mining, and data visualization.
• 2+ years of experience with tools, facilities, and techniques for managing and administering data.
• 2+ years of experience in using statistical tools, such as R, or analytical programming using Python (including experience using NumPy, Pandas, Scikit-Learn, and Keras)
• 2+ years of SQL/SAS experience.
• 2+ years of experience with Microsoft Office (Word, Excel, PowerPoint, and Visio).
• For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday.
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• Level 7+ employees can apply

Desired Characteristics:

• Capable and influential in delivering compelling BI solutions; capable of being proactive around the same and not just reactive.
• Ability to propose alternative data options; recommend, drive, and implement the most efficient solutions.
• 2+ years of experience with Tableau.
• Experience working with large volumes of data from multiple data sources, primarily Oracle and SQL Server; experience with PySpark or Spark to query data from Hadoop or Data Lake
• Excellent communication and collaboration skills; must be able to work with and communicate across many functional organizations.
• Ability to work collaboratively as well as independently.
• Knowledge of Credit, Collections or Financial Services systems.
• Ability to think out-of-the-box and drive positive change and improvement.

Grade/Level: 09

Job Family Group:

Data Analytics