Manager, Business Development & Account Management (Remote)

QUEST DIAGNOSTICS INC; Marlborough (MA); Remote; USD 90,000 - 120,000; Full time

Job summary

A healthcare diagnostics company is seeking a Manager in Business Development & Account Management. This remote role involves managing partnerships, identifying growth opportunities, and ensuring successful implementation of strategies. The ideal candidate will have a Bachelor's degree and 3-5 years of relevant experience, especially in eCommerce and business development. Strong analytical and interpersonal skills are essential.

Benefits

401(k) with company match

Medical, dental, and vision coverage

Virtual work options

Qualifications

• 3-5 years of relevant experience in business strategy or business development.
• Experience in high growth start-ups.
• Familiarity with eCommerce and D2C or B2B businesses.

Responsibilities

• Identify and evaluate new business opportunities to drive growth.
• Own and manage existing/newly signed partnerships.
• Own deal closure from negotiations to implementation planning.

Skills

Customer-centric approach

Strong Excel skills

Data analytics capabilities

Interpersonal skills

Problem-solving

Education

Bachelor’s degree or higher

Job description

Overview

Manager, Business Development & Account Management (Remote). This role supports the Head of Business Development & Operations to execute the strategy and implementation for Consumer Testing partnerships (B2B and B2C). Responsibilities include, but are not limited to:

• Build prospect pipeline across multiple channels
• Own deal closure from negotiations to contracting to implementation planning
• Be main point of contact for segment of partners
• Manage day-to-day of existing/newly signed relationships

Responsibilities

• Identify and evaluate new business opportunities across multiple partner models to drive growth, prioritizing large revenue opportunities
• Earn trust of customers and recommend product solutions that fit their business needs
• Represent the Consumer Business Development Team in internal corporate-wide diligence efforts and in Partner meetings with executives (often Director to VP level) from other companies
• Relay market needs and customer feedback to internal teams including Operations, Product Management, Clinical Product, and Engineering
• Be responsible for contracting, including commercial negotiations, with prospects and collaborating with the Onboarding Team to create an Implementation Plan
• Foster Partnerships with companies by managing and growing existing partnerships as well as pitching to prospects
• Own and account manage key partnerships with consumer acquisition relationships and with channel vendors/distribution partners
• Oversee a portfolio of existing Partners’ needs by exploring and launching new products and offerings
• Develop, track, analyze, and execute against partner account plans, and communicate key quantitative metrics internally and to Partners
• Share weekly and monthly Partnership success metrics across the Consumer Testing team to support data-driven decisions
• Package insights from data analysis into slide output to facilitate structured executive engagement and decision making
• Resolve proactively business issues for Partners and serve as their internal advocate by assessing risks, anticipating challenges, and providing escalation management when necessary
• Drive continuous improvement for Consumer Testing Team and Partners through project management processes, recommendation of tools used & updating processes where needed
• Demonstrate ability to multi-task and coordinate across multiple stakeholders, including legal, regulatory, medical, product, and marketing
• Discover and translate corporate and regulatory guidelines that impact customer experience
• Document current Partnership activities and develop best practices related to customer success strategies (e.g., create or improve Account Management and Pitch practices in Playbook)
• Identify and communicate Consumer Testing Team-wide risks or roadblocks to current or new relationships; work with Director to plan mitigation steps and resolutions
• Partner with Analytics Team to measure financial performance of Partners in your portfolio

Qualifications

Required Work Experience:

• A bachelor’s degree or higher or equivalent experience
• 3-5 years of relevant experience in business strategy/consulting, business development or related, or experience in high growth start-up
• Business Development, Account Management or client-facing role
• eCommerce
• Platform-oriented D2C or B2B businesses

Preferred Work Experience:

• MBA or equivalent
• 6+ years of relevant experience in business strategy/consulting, business development or related, or experience in high growth start-up
• Retail and Healthcare experience
• A combination of strategic and analytical thinking, the ability to solve big customer and partner problems and connect the dots
• Balance attention to detail with swift execution – we need to do things quickly and we need to do them well
• Strong interpersonal skills, including the ability to lead in ambiguous environments via influence, patience, and determination
• Get it done attitude – bias toward action, collaboration, and delivering clarity
• Exceptional communication and organization skills
• Impressive storytelling to bring senior leaders onside and instill confidence

Physical and Mental Requirements

• Perform job duties with frequent interruptions or distractions
• Manage multiple priorities, agile in adjusting priorities quickly
• Working on a computer for long periods
• Periodic travel – no more than 3 weeks per quarter

Knowledge and Skills

• Customer-centric approach and ability to build positive partnerships with internal and external stakeholders to optimize performance and customer experience
• Strong Excel and data analytics capabilities, including comfort building financial models and inventory forecasts to inform decision making

Benefits

We’ve built a welcoming workplace with opportunities to learn, develop and progress in your career. There’s a broad range of opportunities, resources to help you build a fulfilling life and rewarding career, and training and development to align your work with business success.

Health and Retirement

Medical, supplemental health, dental, and vision – coverage plans designed to meet your needs; 401(k) with company match up to 5% of annual salary

Work Model and Training

Virtual work options – Quest Virtual Model supports hybrid/remote work; decisions are made case-by-case. Uncapped incentive paid quarterly.

Training – Comprehensive sales training program and educational assistance offerings.

Equal Opportunity

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or gender identity. If you need a reasonable accommodation during the employment process, please contact us for accommodation requests.