Manager, Business Delivery

Travelers; Hartford (CT); On-site; USD 99,000 - 163,000; Full time

Benefits offered by this job

Health Insurance

Retirement

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is hiring for a Manager, Business Delivery focused on Knowledge Management. You’ll translate vision into capabilities, define epics, and lead business readiness across affected areas to support AI-enabled workflows.

You will collaborate with senior leaders to define strategy, governance, and a structured knowledge base that stays accurate and aligned with business goals.

Qualifications

• 6+ years of related experience.
• Demonstrated ability to apply AI tools to content workflows.
• Experience engaging senior business stakeholders and translating operational knowledge needs into structured content solutions.
• Prior experience setting content governance standards.
• Ability to structure, govern, and maintain a high-quality knowledge base.
• Strong written communication and knowledge base stewardship.
• Prior experience in strategy development.
• Prior experience in project management.
• Prior software delivery experience.

Responsibilities

• Translate the broad business vision into a strategy and capabilities; define value and align with enterprise priorities.
• Understand the business vision and operating requirements to define technology imperatives and capabilities.
• Define employee, customer facing, and analytic capabilities aligned with strategic priorities, leveraging new technology.
• Lead the definition of business needs, solutions, processes, epics and features with business leaders.
• Support analysis, requirements gathering and solution development with architects to ensure capability integrity.
• Partner with leaders to ensure delivery of programs and lead business readiness/change management.
• Develop strategy, roadmap, timeframes, deliverables, dependencies, and risk mitigation with stakeholders.
• Engage with leadership and act as a liaison to ensure needs are understood by project teams.
• Own knowledge management standards including lifecycle, taxonomy, ownership, and content quality.

Education

Bachelor’s or higher degree

KM certification

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$99,100.00 - $163,400.00

Target Openings

1

What Is the Opportunity?

The Manager, Business Delivery is responsible for contributing to the definition, execution and implementation of a business capability in support of the attainment of a business vision. Typically they will be responsible for a segment of a broader vision / strategy, and accountable for aligning with the broader vision. The Manager, Business Delivery, working collaboratively with the technology leaders, is responsible for definition of the required capabilities, translated into epics and candidate features which can be aligned with multiple Value Streams for execution. The Manager, Business Delivery, remains aligned with this work through execution to understand what and when the capabilities are being delivered in order to inform the business readiness planning and execution. They lead change management / business readiness planning and execution across impacted business areas. In this role, that capability is Knowledge Management, ensuring the organizations knowledge base is accurate, governed, and structured to support both business operations and AI-enabled workflows. This role may be a manager.

What Will You Do?

• Responsible for a segment of a broad high-level business vision and translating it into a strategy and capabilities; participates in business discussions to define the value of what is being delivered.
• Understands the business vision, strategies, operating vision, business imperatives and capabilities and how they work together to define technology imperatives and business capabilities.
• Helps to define both employee and customer facing, and analytic capabilities, that align with business’s strategic imperatives, focusing on projects leveraging new technology to maintain and expand our competitive advantage.
• Participates in, and at times leads, the definition and refinement of business need, solutions, process flows, and resulting epics and candidate features in partnership with the business leaders. Business vision and resulting strategies may align with Enterprise capabilities/priorities and assists with defining the performance goals, KPIs and key milestones for the proposed solutions.
• Supports business leaders in the analysis activities, requirements gathering and solution development to ensure business capability integrity is agreed to and works with business and technical architects to explore and define how the proposed solutions will fit into the overall line of business and Enterprise architecture.
• Partners with business leaders to ensure delivery and execution of projects or programs to ensure business capability is realized as well as to lead business readiness / change management / implementation of the capabilities being delivered as part of the achievement of the business goals and strategies.
• Assists in the development of the strategy business value, providing input and driving balance of solution cost and benefit realization against capability goals and objectives and in partnership with business and technology develops the strategy roadmap identifying timeframes, deliverables, and dependencies; partners to proactively manage and mitigate risk and appropriately escalates issues.
• Participates in updates with all levels up to and including Senior Leadership and serves as a liaison to the business community to ensure that its needs are fully understood by the project team; demonstrates executive leadership communication capabilities on a limited basis.
• Participates in the acquisition of information and expertise to help inform forward looking capability strategies.
• Owns and evolves knowledge management standards including content lifecycle, taxonomy, ownership, and content quality standards that ensure the knowledge base remains accurate, current, and ready for AI-enabled workflows.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 6+ years of related experience.
• Demonstrated ability to apply AI tools to content workflows, including prompting, AI-assisted authoring, and human-in-the-loop review practices.
• Experience engaging senior business stakeholders and translating operational knowledge needs into structured content solutions.
• Prior experience setting content governance standards.
• Ability to structure, govern, and maintain a high-quality knowledge base.
• Strong Written Communication: Disciplined approach to documentation, content quality, and knowledge base stewardship
• Prior experience in strategy development.
• Prior experience in project management.
• Prior software delivery experience.
• Bachelor’s or advanced degree.
• Prior experience within the P&C industry.
• 3+ years of experience in knowledge management, content strategy, or information architecture.
• Demonstrated ability to operate independently at a program level and drive outcomes across a content domain.
• KM certification or equivalent continuing education preferred but not required.

What is a Must Have?

• 3 years of related experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.