Manager, Business Consultant - Process Improvement

CVS Health Corporation; United States; Remote; USD 54,000 - 159,000; Full time

Job summary

CVS Health Corporation is seeking a Manager, Business Consultant to lead process improvement initiatives using Lean Six Sigma methodologies. The role focuses on mapping and redesigning business processes, analyzing data, and partnering with stakeholders to drive efficiency and quality across the organization.

The ideal candidate brings hands-on Lean/Six Sigma experience, strong facilitation skills for Kaizen/RIE events, and the ability to navigate a matrixed environment while delivering

Qualifications

• 5+ years of experience
• Lean Six Sigma Green Belt (required)
• Hands-on use of Lean/Six Sigma tools to drive process improvement
• Experience supporting or leading process improvement in a business/operational function
• Proficient in process mapping (SIPOC, swimlanes, Value Stream Mapping)
• Identify gaps and recommend improvements
• Facilitation experience for Kaizen/RIE/workshops
• Problem solving & analytics using DMAIC or similar
• Ability to analyze data and track metrics; generate insights
• Proficient with Excel/Power BI or similar tools
• Strong collaboration across teams; communicate findings clearly
• Experience in a matrixed environment
• Ability to manage multiple initiatives/workstreams
• Strong organizational skills and attention to detail
• Experience implementing and sustaining process changes
• 2+ years in business consulting/operations roles
• Proven contribution to measurable improvements
• Exposure to change management practices

Skills

Lean Six Sigma Green Belt

Process mapping

Data analysis

Cross-functional collaboration

Event facilitation

DMAIC

Measurable improvements

Problem solving

Stakeholder collaboration

Change management

Experience in business consulting

Experience in operations

Kaizen events

SIPOC/Value Stream Mapping

Excel

Power BI

Education

Bachelor's degree

Tools

Excel

Power BI

Job description

Company Overview

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager, Business Consultant supports process improvement and operational excellence initiatives across the organization. This role applies Lean Six Sigma methodologies, facilitates improvement events, and partners with stakeholders to analyze, redesign, and enhance business processes. The ideal candidate is a strong problem solver with experience in process mapping, data analysis, and cross-functional collaboration.

Required Qualifications

• 5+ years of experience
• Lean Six Sigma Green Belt (required)
• Demonstrated hands‑on application of Lean / Six Sigma tools to support process improvement initiatives
• Process Improvement & Mapping Experience supporting or leading process improvement efforts within a business or operational function
• Proficiency in process mapping (e.g., SIPOC, swimlane diagrams, Value Stream Mapping)
• Ability to identify process gaps, inefficiencies, and recommend improvements
• Event Facilitation Experience participating in and/or facilitating Kaizen events, Rapid Improvement Events (RIEs), or workshops
• Ability to support structured sessions, capture outputs, and help drive follow‑through on actions
• Problem Solving & Analytics Working knowledge of DMAIC or similar structured problem‑solving methodologies
• Ability to analyze data, track metrics, and support insights‑driven recommendationsProficiency in tools such as Excel, Power BI, or similar
• Stakeholder Collaboration: Strong interpersonal skills with ability to collaborate across teams and functions
• Ability to communicate findings and recommendations clearly to business partners
• Experience working in a matrixed environment
• Ability to manage and support multiple initiatives or workstreams
• Strong organizational skills with attention to detail and timelines
• Experience supporting implementation and sustainment of process changes
• 2+ years of experience in business consulting, professional improvement, operations, or related roles
• Demonstrated ability to contribute to measurable improvements (efficiency, cost, quality, or experience)
• Exposure to change management practices

Preferred Qualifications

• Experience facilitating smaller-scale events independently
• Exposure to change management practices
• Industry experience (e.g., healthcare, insurance, financial services)

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $54,300.00 - $159,120.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Deadline

We anticipate the application window for this opening will close on: 10/31/2026.

Equal Opportunity Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us 1 Top Workplace in the area.