Manager, Business Consultant - Process Improvement

CVS Health Corporation; Harrisburg (Dauphin County); Sur place; USD 54 000 - 159 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Paid time off

Retirement savings

Résumé du poste

CVS Health Corporation in Harrisburg is seeking a Manager, Business Consultant to lead process improvement and operational excellence initiatives. You will apply Lean Six Sigma, facilitate improvement events, and partner with stakeholders to analyze, redesign, and optimize business processes.

The ideal candidate has 5+ years in process improvement, a Lean Six Sigma Green Belt, and proven ability to map processes, analyze data, and drive cross-functional collaboration across a matrixed

Qualifications

• 5+ years of experience in process improvement or operations.
• Lean Six Sigma Green Belt is required.
• Experience applying SIPOC, value stream mapping and process mapping.
• Strong problem solving, analytics and data-driven decision making.
• Experience in a matrixed organization with cross-functional teams.
• Ability to facilitate Kaizen/RIEs or workshops and drive follow-through.
• Proficiency with Excel and Power BI for data analysis and visualization.

Responsabilités

• Support process improvement and operational excellence initiatives across the organization.
• Apply Lean Six Sigma methodologies and facilitate improvement events.
• Partner with stakeholders to analyze, redesign, and enhance business processes.
• Capture outputs and help drive follow-through on actions.
• Analyze data, track metrics, and support insights-driven recommendations.

Connaissances

Lean Six Sigma Green Belt

Process mapping

DMAIC

Data analysis

Excel

Power BI

Event Facilitation

Stakeholder collaboration

Change management

Matrixed environment experience

Problem solving & analytics

Formation

Bachelor's degree

Outils

Excel

Power BI

Description du poste

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Job Profile Summary

The Manager, Business Consultant supports process improvement and operational excellence initiatives across the organization. This role applies Lean Six Sigma methodologies, facilitates improvement events, and partners with stakeholders to analyze, redesign, and enhance business processes. The ideal candidate is a strong problem solver with experience in process mapping, data analysis, and cross-functional collaboration.

Required Qualifications

• 5+ years of experience
• Lean Six Sigma Green Belt (required)
• Demonstrated hands‑on application of Lean / Six Sigma tools to support process improvement initiatives
• Process Improvement & Mapping
• Experience supporting or leading process improvement efforts within a business or operational function
• Proficiency in process mapping (e.g., SIPOC, swimlane diagrams, Value Stream Mapping)
• Ability to identify process gaps, inefficiencies, and recommend improvements
• Event Facilitation
• Experience participating in and/or facilitating Kaizen events, Rapid Improvement Events (RIEs), or workshops
• Ability to support structured sessions, capture outputs, and help drive follow‑through on actions
• Problem Solving & Analytics
• Working knowledge of DMAIC or similar structured problem‑solving methodologies
• Ability to analyze data, track metrics, and support insights‑driven recommendations
• Proficiency in tools such as Excel, Power BI, or similar
• Stakeholder Collaboration
• Strong interpersonal skills with ability to collaborate across teams and functions
• Ability to communicate findings and recommendations clearly to business partners
• Experience working in a matrixed environment
• Ability to manage and support multiple initiatives or workstreams
• Strong organizational skills with attention to detail and timelines
• Experience supporting implementation and sustainment of process changes
• 2+ years of experience in business consulting, professional improvement, operations, or related roles
• Demonstrated ability to contribute to measurable improvements (efficiency, cost, quality, or experience)
• Exposure to change management practices

Preferred Qualifications

• Experience facilitating smaller‑scale events independently
• Exposure to change management practices
• Industry experience (e.g., healthcare, insurance, financial services)

Education

Bachelor's degree preferred/specialized training/relevant professional qualification.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.