Manager, Business Analysis

Mastercard; O’Fallon (MO); On-site; USD 122,000 - 207,000; Full time

Job summary

Mastercard seeks a Manager, Business Analysis to define and execute modernization strategy for the billing platform. You will lead a small team of Senior Business Analysts, translate complex requirements into actionable initiatives, and partner with engineering, finance, and operations to deliver innovative, scalable solutions.

The role emphasizes data-driven decision making, agile delivery, and strong stakeholder management across Product, Engineering, and Operations in a dynamic financial

Qualifications

• 7+ years of experience in Business Analysis, Product Management, Product Ownership, Program Delivery, or related disciplines.
• Previous people leadership experience or demonstrated experience leading, mentoring, and developing Business Analysis professionals.
• Proven experience leading complex enterprise platform initiatives and large-scale modernization programs.
• Strong understanding of financial services, payment processing, billing systems, order management platforms, or transaction-based platforms.
• Demonstrated ability to translate business objectives into technical requirements, solution designs, and executable delivery roadmaps.
• Experience working in Agile environments utilizing Jira, Confluence, and related delivery tools.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Excellent verbal and written communication skills with the ability to engage technical and non-technical audiences.
• Experience managing stakeholder relationships across business and technology organizations.
• Ability to influence decisions and drive alignment without direct authority.
• Proven ability to manage multiple concurrent initiatives while maintaining attention to detail and quality.
• Ability to effectively balance hands-on delivery responsibilities with leadership and development of a small team.
• Proven experience leading cross-functional teams and influencing business and technology stakeholders across complex initiatives.
• Understanding of software development lifecycle, APIs, platform architecture, system integrations, and enterprise technology ecosystems.
• Experience with payment systems, ISO 8583/ISO 20022, billing, order management, revenue management, or financial operations is preferred.
• Demonstrated leadership capabilities with a collaborative and results-oriented approach.
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field; advanced degree preferred

Responsibilities

• Defines and maintains product backlogs in Jira, ensuring alignment with business priorities, customer needs, regulatory requirements, and modernization objectives.
• Leads feature definition and backlog refinement, including: writing epics, features, user stories, and acceptance criteria.
• Translating complex business processes into scalable product capabilities.
• Decomposing large initiatives into actionable and deliverable increments.
• Ensuring work meets Definition of Ready and Definition of Done standards.
• Drives billing modernization efforts, including platform rationalization, process standardization, and migration initiatives.
• Partners with engineering teams to evaluate technical solutions, architecture decisions, and implementation approaches.
• Prioritizes work based on business value, customer impact, risk mitigation, technical dependencies, and strategic alignment.
• Collaborates with cross-functional stakeholders across Product, Engineering, Operations, Finance, and business teams to align requirements, priorities, and delivery outcomes.
• Leads requirements gathering and solution design sessions to identify opportunities for process improvement and automation.
• Supports large-scale transformation initiatives such as platform modernization, billing rule standardization, and payment ecosystem evolution.
• Reviews and validates product deliverables through demos, testing activities, and stakeholder feedback.
• Utilizes data, metrics, operational insights, and customer feedback to measure product performance and drive continuous improvement.
• Identifies and manages product risks, dependencies, assumptions, and implementation challenges.
• Creates and maintains product documentation, operational procedures, business requirements, and executive communications.
• Communicates roadmap progress, strategic priorities, key decisions, risks, and outcomes to leadership and stakeholders at multiple organizational levels.
• Leads and mentors a team of Senior Business Analysts while continuing to perform hands-on business analysis, requirements management, and modernization delivery activities.
• Provides day-to-day leadership, coaching, workload prioritization, and development support for assigned Business Analysis team members.
• Supports hiring, onboarding, performance management, and career development activities for direct reports.
• Champions customer-centric product development practices and promotes agile methodologies across teams.

Skills

Backlogs in Jira

Epics/Features/User stories

Agile experience

Data-driven decisions

Communication

Education

Bachelor's degree in Business/IS/CS/Engineering

Tools

Jira

Confluence

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Business Analysis

Overview

The Manager, Business Analysis is responsible for defining and executing modernization strategy, roadmap, and delivery for Mastercard's billing platform. This role drives initiatives, platform enhancements, and strategic transformation programs that improve scalability, operational efficiency, and business value across Mastercard's global billing ecosystem. Operating at the intersection of business analysis, technology, and business operations, this role partners with engineering, business stakeholders, finance, and operations to deliver innovative solutions that support Mastercard's evolving business needs. The Manager is accountable for translating complex business and technical requirements into actionable initiatives while ensuring alignment with strategic objectives and operational excellence. In addition to leading key initiatives directly, this role provides leadership, coaching, and mentorship to a small team of Senior Business Analysts.

Key Responsibilities

• Defines and maintains product backlogs in Jira, ensuring alignment with business priorities, customer needs, regulatory requirements, and modernization objectives
• Leads feature definition and backlog refinement, including:
• Writing clear epics, features, user stories, and acceptance criteria
• Translating complex business processes into scalable product capabilities
• Decomposing large initiatives into actionable and deliverable increments
• Ensuring work meets Definition of Ready and Definition of Done standards
• Drives billing modernization efforts, including platform rationalization, process standardization, and migration initiatives
• Partners with engineering teams to evaluate technical solutions, architecture decisions, and implementation approaches
• Prioritizes work based on business value, customer impact, risk mitigation, technical dependencies, and strategic alignment
• Collaborates with cross‑functional stakeholders across Product, Engineering, Operations, Finance, and business teams to align requirements, priorities, and delivery outcomes
• Leads requirements gathering and solution design sessions to identify opportunities for process improvement and automation
• Supports large‑scale transformation initiatives such as platform modernization, billing rule standardization, and payment ecosystem evolution
• Reviews and validates product deliverables through demos, testing activities, and stakeholder feedback
• Utilizes data, metrics, operational insights, and customer feedback to measure product performance and drive continuous improvement
• Identifies and manages product risks, dependencies, assumptions, and implementation challenges
• Creates and maintains product documentation, operational procedures, business requirements, and executive communications
• Communicates roadmap progress, strategic priorities, key decisions, risks, and outcomes to leadership and stakeholders at multiple organizational levels
• Leads and mentors a team of Senior Business Analysts while continuing to perform hands‑on business analysis, requirements management, and modernization delivery activities
• Provides day‑to‑day leadership, coaching, workload prioritization, and development support for assigned Business Analysis team members
• Supports hiring, onboarding, performance management, and career development activities for direct reports
• Champions customer‑centric product development practices and promotes agile methodologies across teams

All About You

• 7+ years of experience in Business Analysis, Product Management, Product Ownership, Program Delivery, or related disciplines
• Previous people leadership experience or demonstrated experience leading, mentoring, and developing Business Analysis professionals
• Proven experience leading complex enterprise platform initiatives and large‑scale modernization programs
• Strong understanding of financial services, payment processing, billing systems, order management platforms, or transaction‑based platforms
• Demonstrated ability to translate business objectives into technical requirements, solution designs, and executable delivery roadmaps
• Experience working in Agile environments utilizing Jira, Confluence, and related delivery tools
• Strong analytical and problem‑solving skills with the ability to make data‑driven decisions
• Excellent verbal and written communication skills with the ability to engage technical and non‑technical audiences
• Experience managing stakeholder relationships across business and technology organizations
• Ability to influence decisions and drive alignment without direct authority
• Proven ability to manage multiple concurrent initiatives while maintaining attention to detail and quality
• Ability to effectively balance hands‑on delivery responsibilities with leadership and development of a small team
• Proven experience leading cross‑functional teams and influencing business and technology stakeholders across complex initiatives
• Understanding of software development lifecycle, APIs, platform architecture, system integrations, and enterprise technology ecosystems
• Experience with payment systems, ISO 8583/ISO 20022, billing, order management, revenue management, or financial operations is preferred
• Demonstrated leadership capabilities with a collaborative and results‑oriented approach
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field; advanced degree preferred

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job‑related knowledge, skills, and experience. Mastercard benefits for full time (and certain part‑time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro‑rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best‑in‑class company match; deferred compensation for eligible roles; fitness reimbursement or on‑site fitness facilities; eligibility for tuition reimbursement; and many more.

Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on‑site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $122,000 - $207,000 USD