Manager, Business Administration

Macy's; Los Angeles (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Tuition reimbursement

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Volunteer opportunities

Job summary

Macy’s in Los Angeles is seeking a Manager, Business Administration to lead the essential activities that drive store operations, including staffing, scheduling, budgets, and cash office functions. You will collaborate with the Store Manager and other leaders to improve store scorecard results, oversee hiring, onboarding, training, and performance management, and manage daily P&L and expenses.

This role emphasizes guest experience, team development, and cross‑functional collaboration to deliver

Qualifications

• 3–5 years management experience in a retail store.
• Ability to lift and move supplies as needed.
• Flexible schedule including weekends and holidays.
• Excellent leadership and communication skills.

Responsibilities

• Drive store scorecard results by focusing on hiring, retention, operations, and the shopping environment.
• Maintain profitability through staffing, weekend compliance, and controllable expenses.
• Lead the in-store hiring process, interview candidates, and coach peers.
• Interview, hire, train, coach, and evaluate direct reports.
• Establish work strategies, manage performance, and address conduct issues.
• Oversee onboarding and orientation to ensure rapid learning and engagement.
• Lead training deployment of tech and store-wide processes.
• Manage hours, payroll, non-payroll expenses, cash office, and inventory.
• Aim to maximize sales and minimize expenses; drive store profitability.

Skills

Leadership

Store Operations

Staffing & Hiring

Training & Development

Budget & P&L

Communication

Education

High School diploma or equivalent

Job description

Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Business Administration leads the essential activities and colleagues that drive Stores' business processes, enabling Macy’s Stores to run successfully. The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently. Additionally, this position handles store operations and administrative functions, including budgets and cash office functions.

What You Will Do

• Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment.
• Maintain profit through effective staffing, weekend compliance, and controllable expenses.
• Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring.
• Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
• Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
• Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation.
• Ensure a rapid learning curve, increase engagement of new hires, and reduce turnover rates.
• Lead the training and successful deployment of all tech and store-wide process initiatives, including annual training.
• Ensure high levels of adoption, track user experience needs, and align with the Central Team on regular updates to prioritize enhancements.
• Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory.
• Maximize sales and minimize expenses.
• Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance.
• Develop action plans to drive overall store profitability.
• Strategize with Workforce Central partners on staffing and scheduling solutions to meet customer demand.
• Maintain and balance staffing to meet targets.
• Responsible for the overall store shopping environment and cleanliness, including monthly housekeeping audits.
• Resolve store environment issues and safety concerns in partnership with the Facilities team.
• Oversee select selling areas based on store operating needs.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Leadership and Management: Strong leadership skills to manage essential activities and colleagues, including hiring, training, and performance management.

Operational Management: Proficiency in managing operational activities, P&L oversight, and developing action plans to drive profitability.

Recruitment and Retention: Experience in leading the hiring process, onboarding, and retention strategies to reduce turnover and enhance engagement.

Training and Development: Expertise in leading training initiatives, ensuring high adoption rates, and aligning with the Central Team on updates.

Collaboration and Communication: Strong collaboration skills and excellent communication, writing, and presentation abilities.

Customer and Team Focus: Energetic team member with strong customer service skills and the ability to maintain a clean and safe store environment.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in a retail store required.
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.