Manager Bronze Marker Operations

Sci Corp; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Sci Corp is seeking a Department Manager to lead the Bronze Memorial and Storage team in Houston. You will drive operations to meet customer specifications, develop staff, and collaborate with other departments to deliver timely, accurate memorial products. This role emphasizes process improvement, budgeting, and strong client service in a fast-paced environment.

Qualifications

• Efficient team management and scheduling abilities.
• Strong operations management knowledge and attention to detail.
• Experience aligning processes with quality control standards.

Responsibilities

• Manage Bronze Memorial and Storage Department operations to meet customer specifications.
• Establish and monitor production KPIs; drive productivity and quality.
• Lead a team of customer service specialists, designers and staff.
• Collaborate with location management and field associates to fulfill customer needs.
• Hire, train, and develop team members; address conflicts and scheduling needs.
• Plan and direct work assignments; troubleshoot escalated issues.
• Partner with cross‑functional teams to enhance tools and systems.

Skills

Operations management

Process improvement

Team leadership

Customer service

Budgeting

Cross-functional collaboration

Education

High school diploma or equivalent

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

ERP systems

Job description

Our associates celebrate lives. We celebrate our associates.

This role manages the Bronze Memorial and Storage Department. This includes ensuring bronze marker orders are designed to the specifications of customers and stored accurately. The manager leads a team of customer service specialists, designers and project support staff.

JOB RESPONSIBILITIES

Department Management

• Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows related to Bronze Marker operations.
• Establish production KPIs and conduct quality assessments to achieve productivity targets, eliminate errors, and deliver excellent customer service
• Manage needs of internal and external customers
• Work closely with location management and other field associates to ensure customers’ needs are met effectively
• Lead, motivate, and support team within a time-sensitive environment
• Plan, assign, and direct work of the team
• Troubleshoot and resolve escalated issues for the Department
• Collaborate with cross-functional teams to improve proprietary tools and systems
• Work with leader on business initiatives, budgeting and other special projects when needed
• This is not intended to be an all-inclusive list of the essential functions or duties related to this job

People Development

• Responsible for the hiring, development and career pathing for all team members
• Ensure proper training and education so associates can be successful in their roles
• Establish professional relationship with team to drive strategic business initiatives
• Effectively and efficiently address concerns, conflicts and scheduling needs

MINIMUM Requirements

Education

• High school diploma or equivalent
• Bachelor’s degree in Business Administration or related field preferred

Experience

• Four (4) years applicable work experience in managing operations
• Two (2) years customer service experience required
• Two (2) years supervisory experience required
• Funeral industry experience preferred

Knowledge, Skills and Abilities

• Efficient team management skills
• Good knowledge of operations management
• Strong knowledge of process improvement
• Highly detail oriented with a careful eye for quality control
• Advanced Microsoft skills a plus
• Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints
• Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups
• Excellent critical thinking and problem solving skills
• Diplomacy and influence skills, conflict management skills

Work CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions
• Comply with Corporate dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises
• Travel up to 5%

Postal Code: 77019

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Houston