Manager Branch Sales

First Citizens Bank; Miami (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive benefits program

Job summary

First Citizens Bank is seeking a Sales Manager to oversee sales operations across multiple branches in Miami, Florida. The successful candidate will manage a team to drive accountability and results that foster banking relationships and support diverse lending commitments.

The role requires a Bachelor's degree and several years of experience in sales or business lending, coupled with strong skills in applying structured sales processes and business development strategies.

Qualifications

• 6 years of experience in Sales, consumer or business lending.
• Must possess a valid driver's license for frequent driving.
• Demonstrated ability in structured sales processes.

Responsibilities

• Manage performance and personnel functions for a sales team.
• Achieve financial and production goals in alignment with community needs.
• Foster partnerships and optimize performance through coaching.
• Comply with regulations and manage risks related to banking operations.

Skills

Application of a structured sales process

Knowledge of business deposit and cash management solutions

Business development

Networking and building centers of influence

Education

Bachelor's Degree in Sales or business lending

High School Diploma or GED with 10 years experience

Job description

Overview

This position manages sales for multiple branches target markets. Implements and manages staffing and sales activity plans to meet business deposit and revenue growth goals. Drives accountability to the acquisition, expansion and retention of banking relationships within assigned branches. Coaches associates to improve or enhance sales performance. Engages in outbound calling activities to generate new business opportunities. This position oversees the productive collaboration between sales associates, branch partners, and back office support groups.

Responsibilities

• Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team.
• Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications

• Bachelor's Degree and 6 years of experience in Sales, consumer or business lending OR High School Diploma or GED and 10 years of experience in Sales, consumer or business lending
• License or Certification: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.
• Required Skills: Application of a structured sales process, Knowledge of business deposit and cash management solutions, Business development, Networking and building centers of influence

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.