Manager Branch Sales

First Citizens; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

First Citizens is seeking a sales leader to manage multi-branch sales activities, coach staff, and drive acquisition, expansion and retention of banking relationships. The role emphasizes outbound outreach, collaboration with branch teams, and ensuring high standards in service and operations.

The position targets growth in deposits and revenue, with accountability for performance metrics and customer value. Travel between offices is required.

Qualifications

• Bachelor's degree in a related field with 6+ years in sales or lending
• Or HS diploma with 10+ years in sales, consumer or business lending
• Valid driver's license; frequent driving to other offices and customers

Responsibilities

• Lead a sales team and manage performance, coaching for results
• Achieve team financial, production and relationship goals
• Outreach to customers, prospects and referral sources to generate opportunities
• Coordinate with branch partners and back office to ensure smooth operations

Skills

Structured sales process

Business deposit & cash management

Business development

Networking & centers of influence

Education

Bachelor's degree

High School diploma or GED

Job description

Overview

This position manages sales for multiple branches target markets. Implements and manages staffing and sales activity plans to meet business deposit and revenue growth goals. Drives accountability to the acquisition, expansion and retention of banking relationships within assigned branches. Coaches associates to improve or enhance sales performance. Engages in outbound calling activities to generate new business opportunities. This position oversees the productive collaboration between sales associates, branch partners, and back office support groups.

Responsibilities & Qualifications

Duties & Responsibilities:

• Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team
• Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications:

• Bachelor's Degree and 6 years of experience in Sales, consumer or business lending OR High School Diploma or GED and 10 years of experience in Sales, consumer or business lending
• License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.
• Required Skill(s): Application of a structured sales process, Knowledge of business deposit and cash management solutions, Business development, Networking and building centers of influence

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.