Manager, Benefits Administration (Wellness Programs)

The Home Depot; Atlanta (GA); On-site; USD 120,000 - 165,000; Full time

Job summary

The Home Depot in Atlanta, GA seeks a Manager Benefits to lead innovation and strategy for wellness programs, manage the Employee Assistance Program, and partner with vendors to improve associate wellbeing.

You will drive enrollment, ensure compliance with federal and state requirements, develop training for the benefits team and field staff, and deliver continuous program improvements through data-driven insights.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 7 years of work experience.
• Must be legally permitted to work in the United States.
• Experience managing and innovating Employee Assistance Programs.
• Experience leading mental health programs and wellness initiatives.

Responsibilities

• Manages daily benefits service center activities.
• Ensures compliance with federal and state mandates.
• Identifies best practices and streamlines administration of health and welfare plans.
• Executes new benefits programs and annual enrollment processes.
• Oversees resolution of plan appeals and service issues.
• Develops and delivers comprehensive training for benefits staff and field associates.
• Delivers training for the field and call center.
• Leads staff development and motivation.

Skills

Employee Benefits

Vendor management

Communication

Program implementation

Wellness initiatives

Education

Bachelor's degree or equivalent

Job description

Position Purpose:

The Manager Benefits position leads innovation and drives the strategy and implementation of wellness programs. The role manages the daily Employee Assistance Program and related wellness initiatives, supports associates, and develops and implements proposals to improve associate wellbeing. Partners with vendors to drive successful outcomes and meet or exceed performance guarantees.

Key Responsibilities:

• Manages daily activities of the benefits service center.
• Manages the administration of all legally required processes to ensure legal compliance with all federal and state mandates.
• Identifies best practices and implements changes to streamline the administration of all health and welfare benefit plans requiring consultation with, and/or the management of consultants, vendors, and other internal departments.
• Executes the implementation of new benefits programs and processes and the annual enrollment process.
• Manages the review of all health and welfare plan appeals and the review and resolution of all customer service and administration issues.
• Manages the development of a comprehensive training program for the benefits department staff and field associates.
• Delivers training for the field and call center.
• Selects, develops and motivates assigned staff.

Direct Manager/Direct Reports:

• Typically reports to Senior Manager Benefits and may or may not have direct reports
• Typically negotiates in a competitive or adversarial environment.
• Typically faces situations that are unstructured and require original approaches.
• Typically considers new approaches within general policies and short-term goals when solving problems.
• Typically expected to provide infrequent status reports (i.e. quarterly) to management only as appropriate.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Typically requires intermittent periods of concentration and focused attention using one or more senses of low intensity and short duration.
• Under regular pressure to meet deadlines, quotas and/or must frequently deal with unpleasant issues related to people or situations.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Experience Managing and innovating Employee Assistance Programs
• Experience leading Mental Health Programs and driving wellness initiatives
• Expert communications, vendor management, and implementation skill set
• Experience driving innovation and leading mental health strategy
• Experience managing process improvements, cost-reduction initiatives, standard operating procedures and wellness communication strategy

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 7

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• None