Manager, Benefits

Charles Schwab; Westlake (TX); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Schwab is seeking a Benefits professional to drive administration and operations in a hands-on role. You will report to the Director, Benefits, and engage in open enrollment, vendor management, and process improvements within a highly collaborative team.

In this hybrid role based in Texas, you will contribute to benefits programs including medical, dental, and HSAs, while ensuring accuracy and compliance across systems and workflows.

Qualifications

• 3–5 years of experience managing diverse benefit programs.
• Hands-on experience with billing, invoicing, and wire transfers.
• Knowledge of 401(k) operations and ACA compliance preferred.

Responsibilities

• Lead benefits-related employee communications including enrollment guides and campaigns.
• Oversee 401(k) plan operations, loans, deferrals, and recordkeeper inquiries.
• Manage ACA compliance reporting with the vendor partner.
• Develop and maintain process documentation and SOPs for consistency.
• Coordinate vendor relationships for select benefits programs and service excellence.
• Support annual Open Enrollment for COBRA and active employees.

Skills

Benefits administration

Project management

Communication

Analytical thinking

Education

Bachelor's degree in HR or related field

Tools

Workday

MS Office

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Benefits team empowers employees by providing comprehensive access to benefit plans and programs that promote proactive ownership of their health and overall well-being.

In this individual contributor role, you will report directly to the Director, Benefits, and have broad exposure to all facets of benefits administration and operations in a highly hands‑on environment where most activities are managed in-house. You’ll play an active role in key processes such as RFPs, contract negotiations, implementations, day‑to‑day administration, problem resolution, system testing, and special projects—including annual events like open enrollment.

What You’ll Do

• Lead benefits‑related employee communications including enrollment guides, presentations, Workday enrollment content, internal knowledge articles, virtual benefits fair materials, wellbeing program updates, and employee email campaigns.
• Oversee 401(k) plan operations, ensuring accurate processing and review of eligibility files, loans, salary deferrals, employee escalations, and timely responses to recordkeeper inquiries.
• Manage ACA compliance reporting in partnership with the ACA vendor.
• Develop and maintain process documentation and standard operating procedures to ensure consistency and efficiency.
• Coordinate vendor relationships for select benefits programs, driving performance and service excellence.
• Support annual Open Enrollment for COBRA and active employees, including planning and execution activities.
• Analyze benefit programs to identify trends, opportunities, and areas for improvement.
• Provide audit support for internal and external reviews, ensuring compliance and accuracy.
• Contribute to ad‑hoc projects and process improvements as needed.

What you have

Required Qualifications

• 3-5 years of experience managing diverse benefit programs, including medical, prescription, dental, vision, life insurance, wellness, EAP, flexible spending plans, COBRA, and HSAs.
• Hands‑on experience with benefits administration and operations, such as billing, invoice processing, and wire transfer.

Preferred Qualifications

• Knowledge of 401(k) plan operations and compliance requirements.
• Strong functional and technical understanding of benefit plans and programs.
• Workday experience preferred.
• Advanced skills in MS Office suite.
• Proven ability to deliver high-quality work on time and meet deadlines in a fast‑paced environment.
• Demonstrated capacity to learn quickly, improve processes, and drive operational efficiency.
• Skilled at managing multiple projects simultaneously, ensuring progress and providing clear status updates to stakeholders.
• Ability to work independently in a lean, high‑volume, deadline‑driven environment.
• Strong problem‑solving skills with the ability to identify root causes and recommend solutions.
• Excellent organizational, analytical, and project management skills.
• Adaptable and thrives in a service‑focused, dynamic environment.
• Exceptional written communication skills; able to draft clear, concise, and professional emails.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28‑day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance