Manager, Behavioral Health Technicians

Bradford Health Services; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Bradford Health Services seeks a Behavioral Health Technician Manager to oversee Behavioral Health Technicians and Recovery Support Specialists. You will coordinate training, manage schedules, and supervise non-clinical and clinical staff across shifts, ensuring quality patient care and regulatory compliance.

The role requires CRRA certification or pursuit, 3+ years in addiction/mental health, and supervisory experience. Strong communication, CPR skills, and a commitment to safety are essential.

Qualifications

• Must be CRRA certified or pursuing CRRA certification.
• Three years’ experience in addiction or mental health.
• One year’s experience in a supervisory position.
• Verbal or written communication skills.
• CPR certification and ability to document care and maintain records.

Responsibilities

• Edit time reports and ensure accurate reporting.
• Generate schedules and ensure full shift coverage.
• Hire support staff with HR assistance as appropriate.
• Coordinate training for Behavioral Health Technicians and Recovery Support Specialists.
• Prepare and conduct evaluations with HR approvals.
• Assist with de-escalation and document direct patient care.
• Monitor staff documentation and review occurrence reports.
• Coordinate communication between staff and clinical/medical teams.
• On-call coverage for staff call-outs.
• Supervise clinical support team through Lead Behavioral Technician.
• Maintain professional demeanor and safety in stressful situations.

Skills

Addiction/mental health experience

Supervisory experience

Verbal & written communication

CPR certification

Education

Certified Recovery Residence Administrator (CRRA)

Bachelor’s degree in behavioral sciences

Certified Rehabilitation Counselor

Tools

Computer skills

Job description

Lakeview Health has helped thousands of people detox, recover and remain abstinent from dangerous substances. We strive to be the best in the addiction treatment field through our proven treatment programs, experienced staff, and amenity-rich campus. At Lakeview Health, we deliver experiences designed by the best team of caregivers in the nation. Through our aftercare program, we are able to extend lasting support to our alumni community.

We are seeking a Behavioral Health Technician Manager to add to our dynamic team! The BHT Manager provides supervision and coordinates training for Behavioral Health Technicians and Recovery Support Specialist staff while maintaining work schedules to ensure adequate coverage on all shifts.

This position requires certification as a Certified Recovery Residence Administrator or pursuing CRRA certification.

Responsibilities

• Responsible for editing time report and ensure that the time reported is correct
• Responsible for generating work schedules and ensuring all shifts are adequately covered
• Responsible for hiring support staff (Behavioral Health Technicians, Recovery Support Specialist) with assistance from Human Resources as appropriate
• Coordinate training for Behavioral Health Technicians and Recovery Support Specialist as needed. Conduct periodic meetings with staff as needed
• Prepare and conduct evaluations for Behavioral Health Technicians and Recovery Support Specialist. Obtain approvals from Human Resources prior to meeting with the staff
• Assist with de-escalation of patients as needed. Document all direct care with patients in medical record
• Monitor staff documentation
• Review all occurrence reports and patient grievances and process with morning U.R. team
• Coordinate communication between Behavioral Health Technicians and Recovery Support Specialist with clinical staff and medical staff
• On call Behavioral Health Technicians and Recovery Support Specialist call outs
• Supervise/Coordinate non-clinical patients’ outings with approval from Executive Director
• Work closely with Lead Behavioral Technician; supervise and direct clinical support team through Lead Behavioral Technician on all shifts
• Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, kept appearance, alert, oriented, and responsive to patients’ needs and concerns
• Must be able to work in a constant state of alertness to perform the job safely
• Must be able to work in a cooperative manner with coworkers, managers, clients, and prospective clients
• Must be emotionally and physically capable of working effectively in stressful situations
• Regular attendance

Qualifications

• Must be CRRA (Certified Recovery Residence Administrator) certified or pursuing CRRA certification
• Three years’ experience in addiction or mental health
• One year’s experience in a supervisory position
• Verbal or written communication skills
• Must be able to walk within the facility and on the grounds of the facility for approximately 1 mile per 8-hour shift
• Must be able to continuously sit for approximately 3 hours per 8-hour shift
• Must be able to administer CPR and be certified
• Maintain records and have good communication skills
• Must be able to see 20/40 corrected in each eye and hear (hearing aid acceptable)
• If recovering, two years of continuous verifiable abstinence

Preferred Qualifications

• Bachelor’s degree in behavioral sciences
• Certified Rehabilitation Counselor certification
• Computer skills preferred

We’re officially a Great Place to Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place to Work® Certification - based entirely on feedback from our own employees. Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment – Available for nurses and therapists.
• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
• Generous PTO – A robust paid time off policy to support work-life balance.
• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

https://info.flclearinghouse.com

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