Manager Behavioral Health Operations

Aurora Health Care; Sheboygan (WI); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Aurora Health Care in Wisconsin is seeking an experienced Behavioral Health Operations Director to oversee the productivity and efficiency of multiple clinics. This role provides operational and technical direction, monitors clinic performance, and drives improvements across scheduling, billing, and clinical services.

Responsibilities include staff management, budget controls, regulatory compliance, and strong stakeholder collaboration to ensure high-quality patient care and satisfaction.

Qualifications

• Bachelor’s degree in Health Care Administration or related field.
• Typically requires 5 years of health care facility management experience.
• 1 year of supervisory experience managing staff and budgets.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of regulatory, licensing, and contractual requirements.

Responsibilities

• Oversees Behavioral Health clinic operations, ensuring productivity and direction.
• Manages scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory and clinical services.
• Partners with market leaders to assure patient satisfaction and service quality.
• Uses data to evaluate practice patterns and outcomes; promotes best practices.
• Develops and administers policies and budget controls for the department.
• Ensures regulatory compliance and staff education; handles HR duties and staff development.
• Travels between clinic sites to oversee operations as needed.

Skills

Leadership

Project management

Strategic planning

Staff development

Customer service

Conflict resolution

Communication

Budgeting

Education

Bachelor's Degree in Health Care Administration

Job description

• Oversees and ensures efficient Behavioral Health clinic operations, ensuring a high level of productivity and providing operational and technical direction. Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed.
• Oversees all functions of the Behavioral Health clinics including but not limited to scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and/or clinical services. Serves as a liaison to corporate departments that provide and/or support these services.
• Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction. Responsible for resolution of any patient concerns, complaints and/or problems.
• Uses internal and external data to evaluate practice patterns and outcomes. Ensures that all providers participate in the ongoing development and management of clinical outcomes for behavioral health services provided. Promotes and facilitates the sharing of best practices and evidenced-based outcomes among direct reports to achieve excellent customer service, clinical quality and financial performance.
• Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Establishes and maintains effective communication and working relationships with therapists, psychologists, physicians and advanced practice professionals. Responsible for all provider relations to include practice management, orientation, follow up support, and problem resolution.
• Oversees risk management issues; develops corrective action plans as a result of incidents reported or issues of concern that may arise.
• Participates in community activities and in the development, implementation, and evaluation of business and market growth plans.
• Develops and administers policies and procedures to accomplish department-specific and organizational initiatives.
• Ensures compliance with regulatory, licensing, and contractual obligations to meet organizational needs for areas of responsibility. Participates in staff education and plans, prepares and monitors all services and programs provided for compliance with regulatory, local, state and federal standards and requirements.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Major Responsibilities

• Oversees and ensures efficient Behavioral Health clinic operations, ensuring a high level of productivity and providing operational and technical direction. Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed.
• Oversees all functions of the Behavioral Health clinics including but not limited to scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and/or clinical services. Serves as a liaison to corporate departments that provide and/or support these services.
• Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction. Responsible for resolution of any patient concerns, complaints and/or problems.
• Uses internal and external data to evaluate practice patterns and outcomes. Ensures that all providers participate in the ongoing development and management of clinical outcomes for behavioral health services provided. Promotes and facilitates the sharing of best practices and evidenced-based outcomes among direct reports to achieve excellent customer service, clinical quality and financial performance.
• Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Establishes and maintains effective communication and working relationships with therapists, psychologists, physicians and advanced practice professionals. Responsible for all provider relations to include practice management, orientation, follow up support, and problem resolution.
• Oversees risk management issues; develops corrective action plans as a result of incidents reported or issues of concern that may arise.
• Participates in community activities and in the development, implementation, and evaluation of business and market growth plans.
• Develops and administers policies and procedures to accomplish department-specific and organizational initiatives.
• Ensures compliance with regulatory, licensing, and contractual obligations to meet organizational needs for areas of responsibility. Participates in staff education and plans, prepares and monitors all services and programs provided for compliance with regulatory, local, state and federal standards and requirements.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, And/or Certification Required

• None Required
• Georgia Candidates: Current licensure by the state of Georgia in social work or counseling required (LMSW,LCSW, LAPC, LPC, LAMFT,LMFT) is required for GA.

Education Required

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required

• Typically requires 5 years of experience in a health care facility or community-based service provider that includes experience and knowledge in clinic management, clinic operational structure systems and clinic policies, procedures, and processes. Includes 1 year of supervisory experience in managing staff, and monitoring the budget and resources.

Knowledge, Skills & Amabilities Required

• Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
• Ability to leverage peers, team and community resources to successfully understand key elements of behavioral health services provision and effectively navigate a complex behavioral health service delivery system.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements And Working Conditions

• Generally exposed to a normal office environment.
• Position requires travel between clinic sites; therefore will be exposed to road and weather conditions.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.