Manager, Banking Operations

Charles Schwab; Phoenix (AZ); On-site; USD 140,000 - 190,000; Full time

Job summary

Charles Schwab is seeking a Manager, Banking Operations - ACH to lead transformation and optimization of ACH processes on-site in Phoenix. You will drive risk management, governance, and cross-functional collaboration with partners across Operations, Technology, and Compliance to deliver reliable money movement and scalable solutions.

The role focuses on complex approvals, issue resolution, and continuous improvement, requiring deep ACH knowledge, strong communication, and the ability to

Qualifications

• 5+ years of Bank Operations and ACH experience, incl. brokerage/financial services.
• Significant knowledge of ACH regulations, operating requirements, risk controls, and high-risk transaction support.
• Lead cross-functional initiatives through influence and drive work from definition to implementation.
• Strong judgment and problem-solving to support client and business outcomes.
• Analyze operational data, identify trends, and develop scalable processes.
• Excellent written and verbal communication; document procedures and training content.
• Manage multiple priorities in a dynamic environment with integrity.
• Stay updated with NACHA and Banking regulations for compliance.

Responsibilities

• Shape and deliver transformation and process improvement from problem definition through implementation and measurement.
• Support complex ACH approvals and escalations; resolve issues with partners and banks.
• Identify opportunities to reduce not-in-good-order work and reconcile breaks.
• Develop procedures, training materials, and implementation plans; share knowledge across teams.
• Ensure ACH practices remain aligned with applicable banking requirements.
• Deliver measurable business impact while mitigating risk and improving production quality.

Skills

Cross-functional leadership

Risk analysis

Data analysis

Process improvement

Communication skills

Project management

Adaptability

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Within Banking Operations, the ACH team supports reliable money movement while protecting clients and the firm through disciplined risk management, regulatory awareness, and operational excellence. As Manager, Banking Operations - ACH, you will serve as a senior individual contributor who leads through expertise, influence, independent judgment, and ownership rather than direct people management. You will partner across Bank Operations Leadership, Digital Services, Product Management, Technology, Compliance, Financial Crime and Risk Management, Service, and external vendors to advance business initiatives and strengthen ACH capabilities.

You will shape and deliver transformation and process improvement efforts from problem definition through implementation, adoption, and measurement. Your work will include supporting complex and high-risk ACH approvals and escalations, researching issues with internal partners and partner banks, resolving reconciliation breaks, and identifying opportunities to reduce not-in-good-order work. You will use operational data and sound judgment to identify trends, recommend scalable solutions, and help ensure ACH practices remain aligned with applicable banking requirements.

You will also build sustainable team capability by developing procedures, knowledge content, training materials, and implementation plans; sharing specialized knowledge with new and experienced colleagues; and supporting cross-training across related Banking Operations functions. Success in this role means delivering measurable business impact, mitigating risk, improving production quality, and creating durable operational improvements that help the organization serve clients with integrity and operate effectively at scale.

We Believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must be currently authorized to work in the United States on a full time basis without employer sponsorship.

What you have

Required Qualifications

• 5+ years of Bank Operations and ACH experience, including in-depth knowledge of the brokerage or financial services industry


• Significant knowledge of ACH regulations, operating requirements, risk controls, and complex or high-risk transaction support


• Ability to lead cross-functional initiatives through influence, coordinate work across Operations, Risk, Compliance, Technology, Service, and other partners, and drive work from problem definition through implementation and measurement


• Strong judgment, risk analysis, research, and problem-solving skills, with the ability to resolve complex issues and make recommendations that support client and business outcomes


• Demonstrated ability to analyze operational data, identify trends, manage process improvements, and develop scalable solutions that reduce errors and operational risk


• Excellent written and verbal communication skills, including the ability to document procedures, develop training content, present complex information clearly, and build consensus


• Ability to manage multiple priorities, adapt to change, take initiative, and deliver results in a dynamic environment while maintaining professionalism, integrity, and personal accountability


• Stay up to date with NACHA and Banking regulations to ensure the business stays in compliance.

Preferred Qualifications

• Accredited ACH Professional (AAP) certification or interest in obtaining a banking certification


• FINRA Series 7, 63, 9 and 10, or 24 licenses


• Experience working with third-party ACH vendors and partner banks


• Experience with reconciliation break resolution, not-in-good-order reduction, and operational controls


• Experience developing and delivering training, onboarding plans, procedures, and knowledge content


• Knowledge of related Banking Operations functions, including wires, checks, internal transfers, and loss prevention


• Demonstrated ability to anticipate downstream impacts, support change initiatives, and respectfully challenge existing processes to improve efficiency and scalability

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan


• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions


• Paid parental leave and family building benefits


• Tuition reimbursement


• Health, dental, and vision insurance