Manager - Asset Protection - Portofino Rack

Nordstrom; Shenandoah (TX); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement

Paid Time Away

Merchandise Discount and EAP Resources

Job summary

Nordstrom is seeking a Manager of Asset Protection to lead security and loss prevention initiatives in a fast-paced retail environment. You will partner with store leadership to protect employees and customers while driving operational excellence and shrink reduction across the Nordstrom Rack store.

You will own security programs, educate the team on emergency procedures, and use data-driven insights to mitigate risk and maximize profitability.

Qualifications

• A valid security license is required for this role in specific locations.
• Proven experience in asset protection, security, investigations, or leadership preferred.
• Strong understanding of exception-based reporting tools and case management software.
• Ability to develop and maintain productive relationships with employees and leaders at all levels.
• Strong written and verbal communication skills.
• Effective decision-making and problem-solving in high-stress situations.
• Strong organizational skills with ability to prioritize in a fast-paced environment.
• High ownership, accountability, and initiative.
• Proficient in monitoring and surveillance technologies.
• Flexibility to work evenings and weekends.

Responsibilities

• Build relationships with in-store leaders and serve as the SME on shrink and loss prevention.
• Own building security and safety; educate team on emergency preparedness.
• Accurately report and document AP incidents promptly.
• Use data to identify trends, reduce theft, and minimize losses.
• Lead shrink reduction strategies and loss prevention programs.
• Collaborate with Regional Investigators, assist with case development, and coordinate with law enforcement.
• Use data-driven approaches to identify risks and maximize profitability.

Skills

Asset protection

Security operations

Investigations

Leadership

Communication

Data & reporting

Education

Security license

Tools

Exception-based reporting tools

Case management software

Monitoring & surveillance tech

Job description

Job Description

The Manager of Asset Protection (AP) plays a key leadership role in creating a safe, secure, and profitable environment within their assigned Nordstrom Rack store. As an individual contributor, the AP Manager is responsible for protecting our employees and customers, preventing loss, and upholding Nordstrom's core values and business strategy.

This role partners closely with cross-functional store leadership to drive shrink reduction, ensure operational excellence, and foster a culture of safety and accountability.

Key Responsibilities

• Build strong, trusting relationships with in-store leaders, including Store Manager, Service Experience, Inventory Accuracy, and Human Resources teams; serve as the subject matter expert on shrink and loss prevention.
• Act as the owner of building security and safety - educate the team on emergency preparedness and support employees in safety-related incidents.
• Accurately report and document all AP incidents and cases in a timely manner.
• Leverage data and reporting to identify trends, mitigate internal and external theft, and minimize operational losses.
• Lead the execution of the company's shrink reduction strategies and loss prevention programs, including identifying theft and dishonesty.
• Partner with Regional Investigators to address internal and external theft, assist with case development, work with law enforcement, and conduct on-floor apprehensions as needed.
• Use a data-driven approach to proactively identify risks, reduce loss, and maximize profitability.

Qualifications

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
• Proven experience in asset protection, security, investigations, or prior leadership experience preferred.
• Strong understanding of exception-based reporting tools and case management software.
• Ability to develop and maintain productive relationships with employees and leaders at all levels.
• Strong written and verbal communication skills; able to communicate clearly and professionally.
• Effective decision-making and problem-solving skills, especially in high-stress situations.
• Strong organizational skills with the ability to prioritize and manage competing demands in a fast-paced environment.
• High level of ownership, accountability, and initiative.
• Computer proficiency, including monitoring and surveillance technologies.
• Flexibility to work a schedule that meets business needs, including evenings and weekends.

Join us in delivering the exceptional Nordstrom experience - where every decision is guided by integrity, care, and a commitment to keeping our people and stores safe.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$57,000.00 - $91,500.00 Annual

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Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.