Manager - Asset Protection - Oakridge Rack

Nordstrom, Inc.; San Jose (CA); Hybrid; USD 70,000 - 113,000; Full time

Benefits offered by this job

Medical/Vision/Dental

401k

Paid Time Away

Job summary

Nordstrom Inc. is seeking a Manager of Asset Protection to supervise AP teams, partner with store leaders, and drive shrink reduction while ensuring employee safety and profitability. The role includes recruiting, development, performance oversight, and budgeting in alignment with company strategy.

Candidates should lead investigations, manage security procedures, and leverage data to identify theft risks. Strong leadership, communication, and scheduling flexibility are essential.

Qualifications

• Proven success in investigative, asset protection, and security procedures as well as prior AP leadership experience.
• A comprehensive understanding of Exception Based Reporting tools and Case Management Software.
• Ability to develop and maintain productive relationships with other employees and leaders.
• Ability to communicate clearly and professionally with co-workers and customers.
• Strong decision making and problem solving in high stress situations.
• Strong written communication skills.
• Strong organizational, delegation and follow-through skills.
• Ability to manage competing priorities in a fast-paced environment.
• Computer proficiency, including use of monitoring and surveillance technologies.
• High level of ownership, accountability, and initiative.
• Ability to work a flexible schedule based on department and store needs.

Responsibilities

• Lead by example and execute the organizational strategy set by the AP Division.
• Develop strong relationships within the store with key leaders; lead shrink-related initiatives.
• Own building security and safety, educate on emergency preparedness, and assist employees in incidents.
• Monitor and communicate reports to ensure AP incidents are documented properly.
• Use data to identify trends and mitigate theft; drive shrink reduction plans.
• Lead execution of company shrink program and directives and investigate theft issues.
• Hire and develop talent to support investigations, audits, and AP controls.
• Be data driven to identify risks and maximize profitability.

Skills

Asset protection leadership

Investigative skills

Relationship building

Communication skills

Decision making

Written communication

Organizational skills

Time management

Flexibility

Surveillance tech proficiency

Ownership mindset

Tools

Case Management Software

Exception Based Reporting tools

Surveillance technologies

Job description

Job Description

The Manager of Asset Protection (AP) is responsible for supervision of Asset Protection teams in the store they support. This supervision includes recruiting, development, performance oversight and budgeting. This position is responsible for the execution of the company shrinkage reduction strategy within their store/building. The Asset Protection Manager is responsible for the safety and security of employees, theft prevention, enhancing company profitability, and alignment with company values and business strategy. The Asset Protection manager is expected to partner with cross functional store leaders to support the retail asset protection business.

Key Responsibilities

• Lead by example and execute the organizational strategy set by the AP Division
• Develop strong relationships within the store, inclusive of Store Manager, Service Experience, Inventory Accuracy and Human Resources, being the leader in shrink impacting subjects.
• Act as Owner of building security and safety, educating the store on emergency preparedness topics and assisting employees in safety incidents.
• Monitor and communicate all reports to ensure that AP incidents and cases are reported and documented properly.
• Results driven leader through leveraging data to identify trends to mitigate internal and external theft
• Lead execution of company shrink program and directives, including shrink reduction plans and detecting issues of theft and dishonesty
• Strong People Leader, hiring and developing talent that has the competencies to support internal and external investigations, auditing, shortage reduction programs and AP awareness programs and system controls
• Be Data Driven leveraging reporting to identify risks and mitigate issues that reduce loss and maximize profitability

Qualifications

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St.Louis, Missouri; and Oregon
• Proven success in investigative, asset protection, and security procedures as well as prior AP leadership experience
• A comprehensive understanding of Exception Based Reporting tools and Case Management Software
• Ability to develop and maintain productive relationships with other employees and leaders
• Ability to communicate clearly and professionally with co-workers and customers
• Strong decision making and problem-solving skills when in high stress situations
• Strong written communication skills
• Strong organizational, delegation and follow-through skills
• Ability to manage competing priorities in a fast-paced environment
• Computer proficiency, including use of monitoring and surveillance technologies
• High level of ownership, accountability, and initiative
• Ability to work a flexible schedule based on department and store needs

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

• $70,000.00 - $112,500.00 Annual

Benefits

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits.

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.
• Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

Additional Information

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!