Asset Protection - Agent - Bellevue Square

Nordstrom, Inc.; Bellevue (WA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement/401k

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

Employee Assistance Program

Job summary

You will respond to security incidents, monitor activity with video and RFID data, lead audits, and partner with store leadership and local law enforcement to resolve issues and protect profits.

Qualifications

• A valid security license may be required in certain states.
• Ability to make quick, sound decisions in a fast-paced retail environment.
• Strong verbal and written communication.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Resolve theft by sound judgment and safe apprehensions per policy and AP leadership.
• Identify theft trends using technology, reporting, and surveillance.
• Drive shrinkage reduction with action plans and merchandise protection standards.
• Support internal theft investigations via reports and surveillance tools.
• Investigate internal theft by gathering evidence and coordinating with AP/Law Enforcement.
• Monitor activity with video and RFID data to aid investigations.
• Maintain store safety by responding to incidents and escalating appropriately.
• Lead audits and training to promote shrinkage awareness across the store.
• Serve on the store Emergency Response Team and participate in training.
• Prepare prompt reports for high-profile incidents and recoveries.

Skills

Decision making

Verbal & written communication

Confidentiality

Accountability

Flexible schedule

Job description

Job Description

The Asset Protection (AP) team's function is to keep our customers, teams and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from a variety of emergencies. AP also protects company profits by mitigating shrinkage risks, as well as preventing, investigating, and resolving theft, to ensure merchandise is available for our customers. Asset Protection’s strategies are driven by our three Asset Protection Pillars: Protect People by providing support for employee and customer safety. Protect Physical Spaces by protecting our assets which include both building and merchandise. Support Product Accuracy through store partnership working towards improved inventory accuracy and reduction of shrinkage.

Typical Day Responsibilities

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalation, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

You own this if you have...

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
• The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment.
• Have detailed, clear and concise verbal and written skills.
• Good interpersonal and communication skills.
• The ability to maintain a high level of confidentiality.
• A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• The ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection and security procedures (preferred).

The job description highlights the most critical responsibilities and requirements of the job. It is not all-inclusive, there may be additional duties, responsibilities, and qualifications for this job.

Pay Range Details

$28.30 - $29.45 Hourly

We’ve got you covered...

• Medical/Vision
• Dental
• Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!