Manager, Aspiring Talent Academy

Charles Schwab Corporation; Omaha (NE); Vor Ort; USD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Bonus or incentive opportunities

Zusammenfassung

Charles Schwab Corporation in Omaha seeks an Aspiring Talent Academy Manager to supervise and develop a team of 12-16 college students in the Client Service & Support department.

You will recruit, hire, onboard, train, and coach participants, leading capstone projects and converting talent to full-time roles while partnering with Learning & Development, Talent Acquisition, and HR.

Qualifikationen

• 4 year college degree or equivalent experience.
• Must hold Series 9/10, Series 7, and Series 63/66 licenses.
• Strong understanding of Better Way to Excellence processes.
• Ability to coach for business results.
• Solid knowledge of Call Center Management, processes and operations.
• Proficiency with using a computer for essential job functions.
• Must have current Schwab experience.

Aufgaben

• Motivate and inspire team members to achieve corporate, business unit and personal goals.
• Provide 1-1 coaching and targeted performance feedback.
• Manage performance by developing plans and training needs.
• Partner with Learning & Development to train students on client service methods.
• Collaborate with Talent Acquisition and SCOUT on campus recruiting.
• Coordinate with Centralized Hiring on interviewing for diverse hires.
• Support onboarding with STR, SSA, TA, and HR.
• Monitor calls to assure quality and assess skills.
• Be the subject matter expert for internal processes and best practices.
• Assist Employees with studies for securities exams with Licensing coaches.
• Coach Employees during opportunities to assist other partners.
• Convert talent to full-time opportunities and retain employees.
• Drive continuous improvement through Better Way to Excellence for ATA Participants.
• Lead participants through a Capstone Project & Presentation.

Kenntnisse

Leadership

Coaching

Communication

Customer service

Call Center Management

Problem Solving

Schwab experience

Ausbildung

Bachelor's degree

Series 9/10, 7, 63/66 licenses

Tools

Microsoft Office

Call center software

Learning & Development platforms

Jobbeschreibung

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

The primary responsibility of an Aspiring Talent Academy Manager is to supervise, coach and develop a team of 12-16 college students (Part-Time Apprentices and Summer Interns) in the conduct of their duties within the Client Service & Support department. All ATA Managers are responsible for recruiting, hiring, onboarding, training, coaching, and developing students to find careers at Schwab.

Responsibilities -

• Motivate and inspire team members, both on an individual and team level, with regards to achievement of corporate, business unit and personal goals
• Provide 1-1 coaching and targeted performance feedback to Employees.
• Effectively manage performance by customizing development plans and offering training-based development needs
• Partner with Learning & Development to train students on what is needed to meet Schwab’s outstanding client service methods.
• Partner with Talent Acquisition and SCOUT on University campus recruiting efforts.
• Partner with the Centralized Hiring Team on Interviewing to hire a diverse workforce.
• Partner with STR, SSA, TA, and HR on employee onboarding
• Monitor Employee calls for the purpose of assuring quality and assessing skills.
• Serve as a subject matter expert for various internal processes and best practices.
• Partner with Licensing coaches to assist Employees with studies for the securities exams
• Coach Employees when opportunities to assist other business partners arise.
• Convert aspiring talent to Full-Time opportunities and maintain relationships to retain employees as they develop their careers.
• Introduce Better Way to Excellence Continuous Improvement processes to ATA Participants
• Lead participants through a ‘Capstone’ Project & Presentation

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required:

• Education Level Required: 4 Year College Degree or Equivalent Experience
• Series 9/10, Series 7, & Series 63 (or 66) required.
• Strong understanding of the Better Way to Excellence processes
• Ability to effectively coach for business results.
• Solid knowledge of Call Center Management, process & operations
• Proficiency in using a personal computer to perform essential job functions.
• Capable of troubleshooting basic PC problems and elevate technical issues as needed.
• Must have current Schwab experience

Preferred:

• At least 3 Years of relevant work experience, with at least 2 in a role Managing people.
• Outstanding communication, listening, analytical and interpersonal skills
• Willingness to understand and support changes within the organization.
• Ability to lead Students through change and uncertainty in a positive manner.
• Able to quickly assimilate and understand the systems utilized throughout Schwab.
• Ability to manage multiple priorities & complex tasks simultaneously; assigning appropriate resources and ensuring quality, professional work is done that maintains high standards.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.