Manager Applications - Senior

PIH Health; Whittier (CA); On-site; USD 117,000 - 196,000; Full time

Job summary

PIH Health is seeking a Senior Manager for Applications, a key role responsible for overseeing software applications and leading an IT team. This position requires strategic management of application support in a nonprofit healthcare environment. The successful candidate will guide updates, ensure compliance, and foster team collaboration to enhance operational efficiency. A bachelor's degree in IT or a related field is required, alongside substantial leadership experience in healthcare technology.

Qualifications

• Bachelor's degree required, preferably in IT or Computer Science.
• 7-10 years in application support; 5-10 years in a leadership role.

Responsibilities

• Manage and lead a dedicated team of IT professionals.
• Ensure applications run efficiently; supervise installation and maintenance.
• Collaborate with IT and business teams to implement updates.

Skills

Team Leadership

Project Management

Application Support

Compliance

Integration

Education

Bachelor's degree in information technology

Bachelor's degree in Computer Science

Job description

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This position is 100% onsite.

The Senior Manager, Applications serves on the IT management team, responsible for the software applications for the organization; identifies specific applications required to enhance business operations. Supervises the installation, upgrades, and daily maintenance of software applications used within the organization. Performs project management activities including planning, designing, implementing, and maintaining business applications. Determines business requirements, conducts process analysis and prioritization. Manages and leads a dedicated team of IT professionals.

This position is 100% onsite.

The Senior Manager, Applications serves on the IT management team, responsible for the software applications for the organization; identifies specific applications required to enhance business operations. Supervises the installation, upgrades, and daily maintenance of software applications used within the organization. Performs project management activities including planning, designing, implementing, and maintaining business applications. Determines business requirements, conducts process analysis and prioritization. Manages and leads a dedicated team of IT professionals.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Oversee the support and administration of EMRs, ERP, Ancillary, Revenue Cycle or Ambulatory applications.
• Ensure applications are running smoothly and efficiently, addressing any issues or outages promptly.
• Collaborate with IT and business teams to implement updates, enhancements, and new features.
• Ensuring seamless integration between software applications and medical devices.
• Managing applications that directly interact with patients, such as patient portals, mobile applications, and telehealth platforms.
• Lead and mentor the application support team, fostering a collaborative and high-performance culture.
• Promote a collaborative environment where cross-functional teams can work efficiently and share insights, challenges, and progress.
• Provide ongoing training and development opportunities for the application support team to keep their skills current.
• Develop and implement application strategies to support the organizations business objectives.
• Oversee the full life cycle of application development and support projects, including planning, execution, and delivery.
• Develop and maintain an inventory of all applications, ensuring accurate and up-to-date records.
• Support governance processes to ensure compliance with organizational policies and standards.
• Establish and enforce best practices for application management and support.
• Develop and maintain performance metrics and KPIs to monitor the health of application services.
• Provide regular reports to senior leadership on application performance and support activities.
• Use data-driven insights to inform decision-making and drive improvements.
• Define and manage SLAs for application support, ensuring timely and effective resolution of issues.
• Identify areas for improvement and implement strategies to enhance service delivery and application performance.
• Drive innovation in application services by exploring modern technologies and methodologies.
• Implement continuous improvement initiatives to enhance application support processes and practices and encourage a culture of continuous learning and improvement within the application support team.
• Continuously assess and improve application support processes and practices to increase efficiency and reduce bottlenecks.
• Stay up-to-date with industry trends and best practices.
• Develop and maintain an incident response plan to address potential disruptions to application services.
• Ensure that applications are resilient and that there are plans in place to maintain operations during emergencies.
• Identify and manage risks related to application support and administration, developing mitigation strategies as needed.
• Prepare for and manage audits related to application compliance and data security.
• Ensuring applications comply with healthcare regulations such as HIPAA. Managing patient data securely and ensuring privacy.
• Proactively address potential issues to minimize impact on business operations.
• Work closely with physicians and other clinical staff to understand their needs and ensure applications meet their requirements.
• Manage relationships with vendors providing healthcare applications and services, ensuring they meet performance and compliance standards.
• Act as a liaison between the application support team and stakeholders, ensuring alignment on goals, priorities, and expectations.
  
  
  

Required Experience

Required:

• Bachelor's degree in information technology, Computer Science, or a related field
• Experience in a systems administration role with at least two years in a lead/supervisory capacity.
  
  
  

Preferred:

• 7 to 10 years of experience in application support and administration.
• 5 to 10 years of experience in a leadership role, managing teams and driving cross-functional collaboration.
• Healthcare or Technology Experience: 10 or more years of experience in the healthcare, technology, or IT sectors.
  
  
  

Address

12401 Washington Blvd.

Salary

117643.00-195743.00

Shift

Days

FLSA Status

Professional-Exempt

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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