Manager, Application Support

Bridge Homes; Sandy (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health & Insurance Benefits

401(k) with company match

Paid holidays

Parental Leave

Tuition Reimbursement

Job summary

Bridge Investment Group seeks a Manager of Application Support to lead a 3+ person team delivering high-quality support across essential multifamily property management applications. You will oversee ServiceNow operations, escalate as needed, and drive improvements for 170+ properties.

You will serve as SME for Yardi platforms, manage user access, and collaborate with vendors and stakeholders to implement enhancements, onboarding/offboarding, and release testing.

Qualifications

• 5+ years of experience in application support or IT operations.
• 2+ years of people management experience.
• Strong experience with ServiceNow (ticketing, workflows, reporting).
• Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.).
• Experience with user access management and system administration.
• Knowledge of property management operations.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and cross-functional collaboration skills.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead, mentor, and develop a team of 3+ support professionals.
• Manage ServiceNow ticket operations including intake, triage, escalation, and resolution.
• Establish SLAs, workflows, and reporting to ensure efficient support delivery.
• Analyze ticket trends and drive root-cause resolution.
• Serve as escalation point and subject matter expert for Yardi platforms and integrations.
• Oversee user access, system configuration, and ongoing application support.
• Partner with vendors and internal stakeholders to resolve issues and implement enhancements.
• Lead application onboarding/offboarding for property transitions.
• Support release management, testing, and new system integrations.
• Maintain documentation, reporting, and communication with leadership.

Skills

Application support

People management

ServiceNow

Yardi platforms

User access management

Property management

Prioritization

Communication

Bachelor’s degree

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Yardi Voyager

Yardi CRM IQ

RentCafe

Job description

Make an impact As the Manager, Application Support, you will lead the delivery of high-quality support across critical multifamily property management applications. You’ll oversee a team managing day‑to‑day support operations, serve as a key escalation point, and drive improvements across a portfolio of 170+ properties.

• Lead, mentor, and develop a team of 3+ support professionals
• Manage ServiceNow ticket operations including intake, triage, escalation, and resolution
• Establish SLAs, workflows, and reporting to ensure efficient support delivery
• Analyze ticket trends and drive root‑cause resolution
• Serve as the escalation point and subject matter expert for Yardi platforms and integrations
• Oversee user access, system configuration, and ongoing application support
• Partner with vendors and internal stakeholders to resolve issues and implement enhancements
• Lead application onboarding/offboarding for property transitions
• Support release management, testing, and new system integrations
• Maintain documentation, reporting, and communication with leadership

What you should bring

• 5+ years of experience in application support or IT operations
• 2+ years of people management experience
• Strong experience with ServiceNow (ticketing, workflows, reporting)
• Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.)
• Experience with user access management and system administration
• Knowledge of property management operations
• Ability to manage multiple priorities in a fast‑paced environment
• Strong communication and cross‑functional collaboration skills
• Bachelor’s degree or equivalent experience

Preferred

• Experience with release management, UAT, or integrations
• ITIL or ServiceNow certifications
• Experience supporting large property portfolios

What you can be a part of

You’ll work closely with Technology leadership, operations, and vendors to ensure seamless application performance across a growing portfolio. This role plays a key part in scaling support operations, improving processes, and enhancing the overall technology experience for the organization.

Benefits Overview

Bridge Investment Group offers a comprehensive and competitive benefits package designed to support the health, financial security, and well‑being of our employees. Benefits eligibility and availability vary based on position, employment status (full‑time or part‑time), and length of service, and are subject to change in accordance with plan terms. This summary highlights key benefits and does not constitute a guarantee of coverage. Specific benefits and eligibility requirements will be provided at the time of offer.

Benefits may include:

• Health & Insurance Benefits Comprehensive insurance options, including Medical, Dental, and Vision
• Optional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance
• Company‑paid Life Insurance, with the option to purchase additional coverage
• Company‑paid Long‑Term Disability coverage
• Access to a benefits concierge service for personalized support
• Access to mental health and well‑being resources
• Retirement 401(k) Plan with dollar‑for‑dollar company match up to 6% of pay Contributions are fully vested immediately
• Eligible employees are automatically enrolled at a 4% contribution rate
• Eligibility requires a minimum age of 21 and at least 60 days of service
• Time Away From Work Paid Time Off (PTO) 11 paid holidays annually
• Parental Leave Following six (6) months of employment, eligible employees may receive:
  • Four (4) weeks of paid parental leave as a primary caregiver, or Two (2) weeks of paid parental leave as a secondary caregiver
• Following two (2) years of employment, eligible primary caregivers may receive up to twelve (12) weeks of paid parental leave per birth, adoption, or placement
• Learning & Development Tuition Reimbursement of up to $5,000 per year for pre‑approved education expenses
• Repayment obligations may apply if employment ends prior to 24 months

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations.

We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience. Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process, please email [e-mail].

Want to talk with someone about Bridge Culture? At Bridge, we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture, we offer "Culture Conversations." This initiative reflects our commitment to transparency, diversity, and inclusivity. Culture Conversations are voluntary, one‑on‑one sessions designed for applicants to connect directly with our diverse staff members. It's your chance to explore the Bridge work environment, ask questions, and get a genuine feel for what it's like to be part of our team.

How it Works: Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. Choose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone you'd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests.

No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.

Why Participate: You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey.

Personalized Connection: Connect with an employee who resonates with your professional interests.

Inclusivity: Embrace diversity by choosing a conversation partner from various background and roles.

Want to talk with someone about Bridge Culture? Bridge Investment Group Powerd by Apollo, is committed to fostering an environment where all individuals have the opportunity to thrive. We focus on removing barriers and enhancing access to career opportunities by evaluating candidates based on skills and experience.

As an equal‑opportunity employer, we provide reasonable accommodations and ensure a fair and transparent hiring process. Our efforts extend beyond recruitment as we continuously refine our workplace practices to support growth, development, and long‑term success for all employees.

Interested in Learning More About Bridge Culture? Joining a new workplace is a big decision, and we want to help you make an informed one. Our Culture Conversations offer applicants the chance to connect with current employees for an open, one‑on‑one discussion about life at Bridge.

How It Works: Participation is completely voluntary. Choose a team member to speak with based on your interests. These conversations have no impact on the hiring process. Why Join? Gain firsthand insight into our workplace culture. Connect with employees who share your professional interests. Make a confident and informed career decision.