Manager, Application Solutions

Jobtailor

Chattanooga (TN)

On-site

USD 120,000 - 170,000

Full time

11 days ago

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Job summary

BlueCross BlueShield of Tennessee seeks a senior leader to guide the Facets and BlueCard platforms, overseeing multiple teams and ensuring stable production operations. You will shape strategic modernization and partner with stakeholders to deliver sustainable solutions.

The role requires deep healthcare payer knowledge, strong program management, and a proven ability to drive complex modernization initiatives across IT and business teams.

Qualifications

Bachelor's Degree in Computer Sciences or equivalent experience.
8 years of extensive systems analysis, design and project management experience required.
3 years of management and/or leadership experience required.
Strong healthcare payer operations knowledge.
Application support leadership experience.
Experience leading complex application support organizations.
Experience managing vendor relationships.
Experience driving modernization programs.
Experience developing high-performing teams.
Experience with Facets, Cognizant/TriZetto solutions, and the BlueCross BlueShield Association highly preferred.

Responsibilities

Lead the teams responsible for BCBST's two core healthcare processing platforms: Facets and BlueCard ITS/Blue2.
Oversee multiple teams supporting Facets and BlueCard operations.
Ensure operational excellence and stability of critical production systems.
Shape the future-state vision for platforms, teams, and technologies supporting BCBST's core business operations.
Advance strategic modernization initiatives for Facets and BlueCard.
Partner with business leaders, technology teams, vendors, and external stakeholders for successful delivery and long-term sustainability.
Monitor and maintain adherence and compliance to quality standards.
Oversee multiple application programming and analysis projects, including development, installation, and maintenance of application programs.
Maximize staff contribution through professional growth and development to increase teamwork and meet business needs.
Analyze applications to ensure systems meet business needs and specifications.

Skills

Healthcare Payer Operations Knowledge

Facets Application Support Leadership

Vendor Relationship Management

Systems Analysis and Design

Project Management Experience

Education

Bachelor's Degree in Computer Sciences or Equivalent Experience

Tools

Cognizant/TriZetto Solutions

BCBST Information Technology

Job description

Lead the teams responsible for BCBST's two core healthcare processing platforms: Facets and BlueCard ITS/Blue2
Oversee multiple teams supporting Facets and BlueCard operations
Ensure operational excellence and stability of critical production systems
Shape the future-state vision for platforms, teams, and technologies supporting BCBST's core business operations
Advance strategic modernization initiatives for Facets and BlueCard
Partner with business leaders, technology teams, vendors, and external stakeholders for successful delivery and long-term sustainability
Monitor and maintain adherence and compliance to quality standards
Oversee multiple application programming and analysis projects, including development, installation, and maintenance of application programs
Maximize staff contribution through professional growth and development to increase teamwork and meet business needs
Analyze applications to ensure systems meet business needs and specifications

Requirements

Bachelor's Degree in a Computer Sciences related field or equivalent work experience
8 years of extensive systems analysis, design and project management experience required
3 years of management and/or leadership experience required
Strong healthcare payer operations knowledge
Application support leadership experience
Experience leading complex application support organizations
Experience managing vendor relationships
Experience driving modernization programs
Experience developing high-performing teams
Experience with Facets, Cognizant/TriZetto solutions, and the BlueCross BlueShield Association highly preferred
Proven technical background with relational database and data warehousing technologies
Ability to design and develop using service oriented architecture and object oriented architecture design patterns
Proven skill with information technology in use at BCBST
Ability to conceive and deliver innovative solutions
Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
Strong interpersonal and organizational skills
Ability to establish and maintain a high level of customer trust and confidence
Must be able to communicate effectively with both technical and non-technical co-workers
Demonstrated competency in strategic thinking and relationship management
Demonstrated ability to work with vendors, including contract discussions, price negotiation, and budgeting
Candidates must be available to work Eastern Time business hours
Sponsorship is not available for this role

Core Competencies

Demonstrates expertise in leading healthcare processing platforms, particularly Facets and BlueCard, while ensuring operational excellence and compliance. Proven ability to drive modernization initiatives and develop high-performing teams in a complex application support environment.

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