Manager Ambulatory Quality - Quality Management

CHRISTUS Health; Irving (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

CHRISTUS Health seeks a Manager of Ambulatory Quality Management to advance quality programs across facilities. You will apply clinical and analytical skills to guide leaders, develop solutions, and implement changes with a focus on safer, higher-quality care.

Reporting to QM leadership, the role emphasizes High-Reliability practices, risk management, and performance improvement through PDSA cycles and data-driven decision-making.

Qualifications

• Bachelor’s degree in Nursing or related field required.
• Master’s degree preferred.
• CPHQ certification preferred within 2 years of hire.

Responsibilities

• Meets expectations of OneCHRISTUS Competencies: Leader of Self/Others/Leaders.
• Communicate effectively to different audiences.
• Proficient in Excel, PowerPoint, MS Office and Flowchart tools.
• Knowledgeable on High-Reliability Principles and PDSA methodology.
• Support quality management program across facilities and lead QM projects.
• Apply clinical knowledge and analytics to identify opportunities and implement improvements.
• Direct teams to achieve quality outcomes and regulatory readiness.

Skills

Quality management

Clinical knowledge

Data analysis

Risk management

Education

Bachelor’s degree in Nursing or related field

Master’s degree preferred

Tools

Excel

PowerPoint

MS Office

Flowchart tools

Job description

Summary

In a High- Reliability Organization, the Manager of Ambulatory Quality Management, reporting to the Director of Quality, is responsible for support of the quality management program throughout the facilities. This individual will demonstrate their expertise in quality management, risk management, and performance improvement. Responsibilities in this role include the facilitation of continual regulatory preparedness, specialized QM projects, and mastery of the PDSA project life cycle, and being able to manage teams to the desired objective. This role is expected to apply clinical knowledge and analytical skills to assist the Director of QM and leadership in identifying opportunities, develop solutions, and implement changes with a strong focus on improving quality outcomes and results.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Communicate effectively to different audiences.
• Proficient in computer skills using EXCEL, PowerPoint, MS Office, and Flowchart tools.
• Knowledgeable on High-Reliability Principles and PDSA methodology.

Source: NAHQ Workforce Accelerator Competency Framework 2022: Eight Domains

• Quality Leadership and Integration- Advance the organization's commitment to health care quality through collaboration, learning opportunities and communication. Lead the integration of quality into the fabric of the organization through a coordinated infrastructure to achieve organizational objectives. Domain Level: Proficient.
• Performance and Process Improvement-Use performance and process improvement (PPI), project management and change management methods to support operational and clinical quality initiatives, improved performance and achieve organizational goals. Domain Level:Proficient.
• Population Health and Care Transitions-Evaluates and improve health care processes and care transitions to advance the efficient, effective, and safe care of defined populations. Domain Level: Foundational.
• Health Data and Analytics- Leverage the organizations analytic environment to help guide data-driven decision-making and inform quality improvement initiatives. Domain Level: Proficient.
• Regulatory and Accreditation-Direct organization wide processes for evaluating, monitoring, and improving compliance with internal and external requirements. Lead the organization's processes to prepare for, participate in, and follow up on regulatory, accreditation and certification surveys and activities. Domain Level: Proficient.
• Patients Safety-Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture, and improving processes that detect, mitigate, or prevent harm. Domain Level: Proficient.
• Quality Review and Accountability-Direct activities that support compliance with organization wide voluntary, mandatory, and contractual requirements for data acquisition, analysis, reporting, and improvement. Domain Level: Foundational.
• Professional Engagement-Engage in the healthcare quality profession with a commitment to practicing ethically, enhancing one's competence, and advancing the field. Domain Level: Foundational.

Job Requirements

Education/Skills

• Bachelor’s degree of Science in Nursing or other related field required.
• Master’s degree preferred.

Experience

• Three years of healthcare experience.
• Two years of quality management experience.

Licenses, Registrations, or Certifications

• CPHQ (Certified Professional in Healthcare Quality) preferred upon hire or within 2 years.

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time