Manager - AI Server Production

Sms Infocomm Corporation; Grapevine (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Sms Infocomm Corporation seeks an experienced Production Manager in Grapevine, TX to oversee AI server repair operations and production scheduling. You’ll lead a team, ensure quality, manage KPI targets, and generate management reports while maintaining 5S and safety standards.

The role requires a bachelor’s degree in computer science or engineering and at least 3 years of supervisory experience in PC-related repair services. Strong communication and ownership are essential.

Qualifications

• Bachelor’s degree in computer science or engineering or equivalent work experience.
• Minimum 3 years of supervisor/manager experience in PC-related system repair service industry.
• Must be fluent in speaking/reading/writing English; Spanish is a plus.
• Strong communication skills and professional customer interaction.
• Detail-oriented with ownership of job responsibilities.
• Ability to generate management reporting in Excel and create procedures in Word/PowerPoint.

Responsibilities

• Hire, train, and supervise team members; oversee schedules and performance evaluations.
• Analyze critical customer requirements (quality, TAT, KPIs) and implement corrective actions.
• Generate and review management reports; present improvements across operations.
• Maintain inventory, equipment, and 5S compliant layouts; optimize warehouse flow.
• Plan and supervise production activities; manage projects under tight deadlines.
• Foster a positive, safe, and collaborative work environment; build internal and external relationships.

Skills

English fluency

Spanish a plus

Communication skills

Detail orientation

Ownership mindset

Project management

Team leadership

Problem solving

Education

Bachelor’s degree in computer science or engineering

Tools

Excel

Word

PowerPoint

Job description

SummarySupervisory Responsibilities:Hires and trains new employees.Organizes and oversees the schedules and work of assigned Team.Conducts performance evaluations that are timely and constructive.Handles discipline and termination of employees as needed and in accordance with company policy.The AI Server Production Manager is responsible for the repair management., department resources planning, generating and reviewing reports to meet customer SLA. Reviews customer reporting, reviews failure analysis and prepares corrective actions to improve repair quality.Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.Data Analysis/Communication/Issue ResolutionReview critical customer requirements such as quality, TAT, technician daily KPI targets, and follow up with supervisor assignments.Generate and review management reports. Present corrective and preventative actions to maintain superior service quality and continuous improvements.Maintains space, equipment, and supplies as well as managing repair parts inventory accuracy, transfers, audits, and reconciles to promote operations efficiency and reduce costs.Completes all projects assigned within the required timeframe.Develops record keeping procedures and manages appropriate department and training records in accordance with applicable regulations, policies, and ISO standards.Develops KPI goals and objectives for the department.Ensures energy conversation is strictly followed.Ensures daily housekeeping and workstation equipment layouts meet 5S requirements.Maintain and improve the operating layout and size of production lines.Plan, schedule, and supervise production activities.Completes other duties as assigned.Warehouse EfficienciesImplements warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which cause product or delivery issues.Builds and maintains a work environment that is positive and is supported by open feedback and two-way communication at all levels.Team LeadershipResponsible for maintaining a positive work environment while supporting the company’s culture.Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.Maintains and strengthens internal, external customer and supplier relationships. Communicates and works with all business partners.Ensures inventory management and allocation flows product through the warehouse in the most cost efficient and productive manner.Education and/or ExperienceBachelor’s degree in computer science or engineering or equivalent work experience is required.Minimum 3 years work related supervisor/manager experience in PC related system repair service industry.Essential Skills:Must be fluent in speaking/reading/writing English. Spanish speaking is a plus.Must be flexible in working overtime depending on work requirements.Must have excellent communication skills and a professional attitude in dealing directly with customers and associates.Must be detailed oriented.Must take 100% ownership of job responsibilities.Needs ability to generate management reporting in EXCEL.Needs ability to generate instructions and procedures in Word and presentation materials in PowerPoint formats.Must have ability to work in a fast-paced environment while multi-tasking with the ability to set priorities and shift same due to business requirements.Must be self-motivated, proactive, and be able to work independently and as a team.Needs ability to manage projects and initiatives on tight deadlines and delegate accordingly.Needs ability and willingness to respond to after-hour calls for critical issues.Must have strong problem solving skills with the ability to coach and mentor team members.Competencies:Shows determination to achieve excellent resultsFinds better waysDemands top performanceInspires commitmentWorking ConditionsOffice and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 50 pounds(team lift).