Manager, Aftersales CX & Customer Loyalty (Hybrid)

Mitsubishi Motors North America, Inc.; Franklin (TN); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Healthcare coverage

Employee car lease program

Car allowance

401(k) with company match

Tuition reimbursement

Paid time off

Hybrid working environment

Collaborative workspace

Job summary

Mitsubishi Motors North America, Inc. (MMNA) seeks a Manager, Customer Experience – Aftersales to elevate the customer experience across the Aftersales segment, working cross-functionally with internal teams and dealer partners nationwide.

You will drive measurable improvements, develop training, and shape strategic initiatives to enhance loyalty and satisfaction. You will mentor colleagues, manage budgets, and partner with Legal on contracts while aligning with MMNA’s Momentum 2030 for elevated

Qualifications

• 8+ years progressive automotive retail/OEM experience.
• BA/BS degree in Business, Communications, Marketing, Automotive Technology or equivalent.
• Aftersales experience and deep understanding of dealership operations.
• Ability to motivate and influence cross-functional teams without formal authority.
• Strong analytical and storytelling skills with data-driven decision making.
• Experience in training development and delivery; independent and proactive.

Responsibilities

• Lead measurable improvements in customer experience across Aftersales.
• Develop training programs and action plans with cross-functional teams.
• Analyze dealer performance metrics to drive improvements.
• Collaborate with Sales, Aftersales Regions, Warranty, and partners.
• Create contests and awards for customer satisfaction and training.
• Manage CX–Aftersales budget and contracts with Legal.

Skills

Analytical thinking

Storytelling

Leadership

Influence others

Multi-tasking

Education

BA/BS Degree in Business, Communications, Marketing, Automotive Technology, or equivalent

Tools

Microsoft Office

VoC platforms

Learning Management Systems

Job description

Mitsubishi Motors North America, Inc. (MMNA) seeks a Manager, Customer Experience – Aftersales to elevate the customer experience across the Aftersales segment, working cross-functionally with internal teams and dealer partners nationwide.

You will drive measurable improvements, develop training, and shape strategic initiatives to enhance loyalty and satisfaction. You will mentor colleagues, manage budgets, and partner with Legal on contracts while aligning with MMNA’s Momentum 2030 for elevated