Manager, Account Management

Pebl; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Time Off

Parental Leave

Health and Dental Insurance

Retirement Savings + Employee Incentve

Job summary

Pebl is seeking a Manager, Account Management to lead and grow revenue across the existing customer base in North America. You will guide a team of Account Managers owning post-sale lifecycle, renewals, and account expansion to deliver long-term customer value.

You will build strong stakeholder relationships, drive expansion opportunities, and partner with Marketing, Partnerships, and Operations to fuel growth while ensuring customer success across a fast-evolving SaaS platform.

Qualifications

• Proven experience owning post-sale revenue, including renewals and account growth.
• Experience leading and scaling Account Management or post-sale teams (5+ years).
• Strong commercial mindset with focus on retention and growth.

Responsibilities

• Lead North American Account Management team, owning retention and expansion.
• Coach and develop Account Managers through 1:1s, reviews, and deal support.
• Own renewal outcomes, account growth, and overall customer revenue performance.
• Drive structured account planning to deepen relationships and unlock growth opportunities.
• Build and maintain senior stakeholder relationships across key accounts.
• Contribute to GTM strategy across retention, pricing, and expansion plays.

Skills

Post-sale revenue ownership

Renewals & growth

Team leadership

Stakeholder management

Job description

Purpose in Every Position

Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.

Where Your Work Moves the Needle

At Pebl, every team member drives our success. Joining us means more than filling a role—you're accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you'll help us scale faster, compete harder, and lead the future of global work.

What Makes You a Great Fit

We are looking for a Manager, Account Management to join us at Pebl. This role is responsible for owning and growing revenue across our existing customer base. You will lead and develop a team of Account Managers who own the post-sale customer lifecycle, focused on retention, account growth, and long-term customer value. This includes building strong relationships and expanding accounts in line with customer needs. This role reports directly to the VP, Global Customer Growth and plays a key role in shaping how Pebl grows and retains its customers across the region.

How You'll Make An Impact

• Lead a North American Account Management team, owning performance across retention and expansion
• Coach and develop Account Managers through regular 1:1s, account reviews, and deal support
• Own renewal outcomes, account growth, and overall customer revenue performance
• Drive structured account planning to deepen relationships and unlock growth opportunities
• Build and maintain senior stakeholder relationships across key accounts
• Create a high-performance, accountable, and commercially focused team culture
• Use data to identify churn risk, expansion signals, and trends across the customer base
• Improve Sold-to-Invoice conversion and reduce friction post-Closed Won
• Ensure disciplined CRM usage and clear account ownership across the team
• Partner with Marketing, Partnerships, and Operations to support customer growth
• Contribute to GTM strategy across retention, pricing, and expansion plays
• Support hiring, onboarding, and ongoing development of Account Managers
• Identify opportunities to use automation and AI to improve efficiency and customer insight

Let's Connect If You Have

• Proven experience owning post-sale revenue, including renewals and account growth
• Experience leading and scaling Account Management or post-sale teams (5+ years)
• Strong commercial mindset, with a focus on both retention and growth
• Experience in EOR, global payroll, HR tech, or similar SaaS environments preferred
• Strong stakeholder management skills, both internally and externally
• Data-driven, with the ability to identify risks and opportunities early
• Passionate about building and developing high-performing teams
• Comfortable operating in a fast-paced, evolving environment

Travel

This role may require up to 25% travel, including customer meetings, team offsites, and company events.

Build Your Career at Pebl

At Pebl, we're building the infrastructure for global employment and that takes people who are as focused on long-term customer value as they are on growth. In this role, you'll shape how we manage and grow our customers, owning the relationship and the revenue across the region. We offer a competitive compensation package, including equity, alongside benefits designed to support you in and outside of work.

What to Expect

• Interview with Hiring Manager (30 minutes)
• 30-60-90 exercise (45 minutes)
• Interview with Department Executive (30 minutes)

Compensation for our GTM roles

Compensation for our GTM roles is flexible and determined based on level, experience, and market data informed by the Radford Global Compensation Survey — ensuring every offer is both competitive and reflective of what you bring to the table.

Our Commitment to You

• Flexible Time Off - Take the time you need to recharge.
• Parental Leave - Support for growing families.
• Health and Dental Insurance - Where applicable, to cover you and your loved ones.
• Retirement Savings + Employee Incentive Plan - Plan for the future while sharing our success.

Pebl is an Equal Opportunity Employer

We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We're committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.