Manager, Account Management

Rippling; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Benefits

Equity

Job summary

Rippling is seeking a growth-minded Sales Manager to lead the US-based SMB Account Management team. You will coach Account Managers, drive monthly quota attainment, and develop multiple employees for promotion in a fast-growing company.

As a first-line manager you’ll report to the Director of SMB Account Management and work closely with the leadership team to scale processes and outcomes across the customer lifecycle.

Qualifications

• Experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
• Track record of team quota attainment via new product sales and upgrades.
• Proven leadership and people management skills.
• Excellent communication and relationship-building across diverse groups.

Responsibilities

• Manage a team of SMB account managers to deliver monthly goal attainment.
• Provide leadership including hiring, training, and pace setting.
• Set tailored goals to grow team members.
• Identify and implement ways to improve performance and scale best practices.
• Drive consistent, consultative sales and client success processes.
• Directly manage and resolve customer escalations.
• Collaborate with leadership to execute on initiatives.

Skills

Leadership

Quota attainment

Account management

Communication

Organization

Hands-on

Adaptability

Integrity

Conflict resolution

Job description

Location: New York, NY; San Francisco, CA; Seattle, WA; Chicago, IL

Department: Account Management

About the role

We’re looking for an action-oriented, growth-minded Sales Manager with a proven track record of success to lead our US-based Account Management team. As first line manager, you will coach and develop Account Managers in a horizontal customer segment. You will lead your teams to meet their quota attainment and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company.

You will report to our Director of SMB Account Management and work closely with our Account Management leadership team.

What you will do

• Manage a team of SMB account managers to deliver monthly goal attainment
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance
• Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
• Support consistent and consultative sales and client success processes
• Directly manage and resolve customer escalations
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What you will need

• A minimum 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
• Previous experience as a top-performing account manager or sales executive
• Proven track record of team quota-attainment via new product sales and upgrades
• Proven leadership skills, people management skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• High integrity individual who’s enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. The On-Target Earnings* for employees will be 60/40 commission split for base/variable pay.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

*Commission is not guaranteed

About the Company

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.