Manager, Accommodations Stakeholder Relations – VIP, Protocol, & Data Operations

LA28; Los Angeles (CA); On-site; USD 85,000 - 105,000; Full time

Job summary

LA28 is seeking a Manager for Accommodations Stakeholder Relations. This key role involves relationship management with VIPs and Paralympic stakeholders while overseeing the accommodations data operations for the 2028 Games. Candidates should exhibit strong interpersonal skills and have a track record of collaboration and high-level client service.

Qualifications

• Minimum 5+ years managing client relationships.
• Experience coordinating large events and working with diverse stakeholders.
• Detail-oriented with strong analytical skills.

Responsibilities

• Act as primary accommodations contact for Olympic and Paralympic families.
• Deliver high-level service during communications and events.
• Manage data systems for accommodations planning.

Skills

Interpersonal skills

Problem-solving

Organizational skills

Analytical skills

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s uniqueness and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors.

Our Vision is to collectively create what’s next by harnessing sport, community and the power of our differences. Our Mission is to create an unparalleled Paralympic and Olympic Games for athletes, fans, partners, our community and our people.

Values and Behaviors:

• Optimism– Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity– We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence– We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion– We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation– We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Manager, Accommodations Stakeholder Relations – VIP, Protocol, & Data Operations

The Manager, Accommodations Stakeholder Relations – VIP, Protocol & Data Operations will be a key player in the success of LA28’s accommodations program, serving as the right-hand partner to the Senior Manager and primary liaison for Olympic Family (OFH), Paralympic Family (PFH), and other high-priority stakeholders.

Reporting to the S enio r. Manager, ACM Stakeholder Relations , T t his person will bring a blend of VIP client service, protocol experience, and operational excellence, ensuring that LA28 delivers high-quality accommodations experiences for senior international stakeholders, while also managing essential data and systems as the Games planning scales up. This includes maintaining detailed tracking tools, supporting the Accommodation Management System (AMS), and driving data accuracy across all areas of stakeholder logistics.

As planning intensifies, this person will transition into more external-facing leadership, while continuing to support back-end operational needs with a tech-savvy, detail-driven mindset.

Key Responsibilities:

Relationship Management

• Act as the primary accommodations contact for Olympic Family, Paralympic Family, and other key stakeholders (e.g., IOC, IPC delegates)
• Deliver white-glove, culturally sensitive service and uphold protocol standards during communications, site visits, and event operations
• Coordinate site visits and pre-Games engagements with hotels and VIP guests
• Build strong relationships with international stakeholders, adapting to cultural nuances and ensuring alignment with Games-time needs

Strategic and Operational Support

• Serve as the right-hand support to the Senior Manager, helping execute vision and priorities across multiple stakeholder groups and hotels
• Coordinate stakeholder communications, meeting logistics, and cross-functional follow-ups
• Support in the development of playbooks, guides, allocation strategies, and service standards for high-touch stakeholder groups

Data & Systems Management

• While the stakeholder-facing elements scale up, take lead on maintaining and updating key tracking documents, hotel data, allocation lists, and status reports
• Manage and input data into the Accommodation Management System (AMS) to ensure timely, accurate, and complete records
• Own Excel-based tracking and analysis tools, ensuring hotel information, stakeholder contacts, rooming lists, and invoicing data are clean, consistent, and report-ready
• Collaborate with the tech and product teams to improve system usability and support user training across internal and external partners

Hotel Partner Coordination

• Maintain excellent relationships with hotel partners, particularly those assigned to VIP stakeholders
• Liaise regularly with hotels to align on protocol requirements, service levels, and deliverables
• Ensure that hotels have accurate information and are prepared for site visits and Games-time operations

Background & Qualifications:

• Minimum 5+ years managing client relationships
• Experience working with multitude of clients simultaneously
• Experience working with a diverse range of stakeholders and proven success at building excellent working relationships
• Coordination of large events a plus.
• Demonstrated commitment to co-creation and collaborative decision-making

Position Requirements: Education:

• Bachelor’s degree required or equivalent work experience

Expectations:

• Extremely detail-oriented with excellent analytical and organizational skills
• Strong interpersonal skills
• Strong communication, team building, and interpersonal skills
• Well-developed problem-solving skills and ability to work independently to resolve issues
• Fluent working with Office suite products including Microsoft Excel and PowerPoint
• Knowledge of Los Angeles market is a plus
• A collaborative mindset; someone who prioritizes the team and fosters a culture of high performance without ego
• Demonstrated capability to effectively implement and manage change in an ever-changing, fast-paced environment

Physical Requirements and Working Conditions

• Required to work on-site at LA28 offices in Los Angeles at least four days per week
• Must be able to travel as needed, including for site visits to hotels, universities, and other accommodations partners
• Must have the ability to walk and stand for extended periods during site visits, hotel inspections, and on-site operations across various accommodations locations

Submission Requirements:

• Resume

The annual base salary range for this position is $85,000.00 - $105,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.