Manager - Accommodations Services

Harper College; Hoffman Estates (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Harper College seeks an administrative leader for Access and Disability Services to direct front office and assistive technology lab operations. You will hire, train, and supervise staff and student employees while coordinating disability services with faculty and campus partners.

Responsibilities include managing AIM software, budgeting, and ensuring compliance with disability laws, with a strong emphasis on student-centered services and universal design.

Qualifications

• Master's degree in Higher Education, Disability Services, Counseling, Administration, or related field.
• Previous managerial experience in Disability Services or postsecondary setting.
• Knowledge of disability laws (Rehab Act, ADA, ADAAA) and related regulations.
• Excellent communication, interpersonal, and organizational skills required.
• Conversational American Sign Language fluency is desired.

Responsibilities

• Provide administrative leadership to the front office and assistive technology lab in Access and Disability Services.
• Hire, train, supervise, and evaluate staff, interpreters, and student employees to ensure excellent, student-centered service.
• Oversee operation of disability management software (AIM) and proper data storage.
• Collaborate with faculty and campus offices to facilitate disability-related services and accommodations.
• Troubleshoot problems and coordinate solutions for accommodations.
• Assist with staff development programs related to accommodations and Universal Design.
• Manage budget proposals and staffing patterns to meet ADS objectives in alignment with the College’s strategic plan.
• Coordinate annual data collection and reports for program reviews and grant reporting.

Skills

Staff management

Budgeting

Interpersonal communication

Organizational skills

Staff scheduling

Collaboration

Education

Master's degree in Higher Education

Tools

AIM software

Job description

QUALIFICATIONS JOB DESCRIPTION

General Function:

Provides administrative leadership for front office and assistivetechnology lab operations in Access and Disability Services. Hires,trains, supervises, and evaluates front office, assistivetechnology lab staff, and student employees. Manages and directsthe daily work and future directions of the operational andaccommodation components. Responsible for the operation ofdisability management software. Assists in developing, revising andimplementing procedures and standards; monitors and recommendsbudget proposals and staffing patterns needed to meetdepartment/College objectives; and provides consultation related tothe academic and physical accommodation needs for students. Staysabreast of current state and federal legislation related todisability access, assistive technology, and trends in the field ofpostsecondary disability services.

Duties and Responsibilities:

• Provides administrative leadership to the front office andassistive technology lab in Access and Disability Services.
• Hires, trains, supervises, and evaluates front office and assistivetechnology lab staff, interpreters, speech-to-text transcribers,and student employees to provide excellent, student centeredcustomer service. Develops and coordinates staff schedules toensure appropriate coverage of the office.
• Responsible for the operation of disability management software(AIM) and ensures that the student data and documentation is storedproperly.
• Consults with faculty and other campus administrative areas tofacilitate students’ disability related services and academicadjustments.
• Troubleshoots common departmental problems that arise, andcoordinates problem solving and resolution related to reasonableaccommodations.
• Assists with dissemination of staff and faculty developmentprograms related to accommodations, campus access, and UniversalDesign.
• In collaboration with the Director, manages institutional, grant,and donated fiscal resources to maximize services in ADS.Collaborates with the Director to complete and validate financialand operational reports to meet the requirements of grant-fundedprograms and the internal budget.
• Assists with the evaluation of effective services/programs inalignment with the College’s Strategic Plan by coordinating thecollection of data and outcomes related to accommodations.
• Assists with conducting an annual analysis (End of Year report),data reporting to the ICCB/IBHE, and periodic Program Reviews(every five years).
• Assists in developing standards, procedures, budget and staffingrecommendations for ADS in conjunction with the Director.
• Participates in college and divisional committees asappropriate.
• Performs other duties as assigned.

Supervision:

Under the general supervision of the Director, Disability Services.Supervises staff in the ADS front office and assistive technologylab

Working Conditions/Physical Requirements:

Work is primarily indoor and sedentary in nature.

Equipment/Tools Used:

Utilizes standard office equipment, including computers, in orderto perform the duties of the job.

Minimum Acceptable Qualifications

• Education: Masters’ Degree in Higher Education, DisabilityServices, Counseling, Administration, or related field.
• Experience: Previous managerial experience in Disability Services,with a preference for postsecondary experience. Working experiencein providing direct services or accommodations. Knowledge ofdisability laws and regulations (Rehab Act, ADA, ADAAA, and stateregulations). Excellent communication, interpersonal, andorganizational skills is required. Conversational American SignLanguage fluency is desired.

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