Manager, Accessible Transit Services #Public Transit #Paratransit #Accessible Transit

Valley Metro RPTA; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Manager for Accessible Transit Services responsible for overseeing operations, ensuring ADA compliance, and managing staff. The role involves strategic planning, budget management, and collaboration with community groups to enhance transit services for seniors and individuals with disabilities.

Qualifications

• Five years of professional experience in paratransit and accessible transit services management.
• Three years of supervisory experience.

Responsibilities

• Manage operations of accessible transit programs and staff.
• Plan and oversee ADA compliance for transit services.
• Coordinate with local agencies, contractors, and community groups.

Skills

Leadership

Customer Relationship Management

Policy Development

Education

Bachelor's Degree in Planning, Business, Public Administration, or related field

Job description

Position Announcement

Position will be open until filled. First review of applications begins May 27, 2025.

Position Title

Manager, Accessible Transit Services

The manager is responsible for planning, implementing, and managing the operations of Valley Metro's Accessible Transit Services and related programs, including paratransit, RideChoice alternative transportation, travel training, ADA eligibility certification, and oversight of Reduced Fare and Platinum Pass programs. The role involves coordinating outreach to senior and disability communities and staffing the Valley Metro Accessibility Advisory Group.

The manager provides guidance on accessibility and ADA compliance across Valley Metro's services, facilities, and customer-facing technologies. Key duties include budget management, policy development, contract oversight, staff management, and ensuring legal compliance. The position requires experience in transit operations, policy development, customer relationship management, and leadership skills.

Qualifications

• Bachelor's Degree in Planning, Business, Public Administration, or related field
• Five (5) years of professional experience in paratransit and accessible transit services management
• Three (3) years of supervisory experience
• Equivalent education and experience may be considered

Additional Requirements

• Background check required
• Valid Arizona driver’s license and safe driving record required

Important Notes

Valley Metro is an Equal Opportunity Employer. Human Resources may only contact the most qualified applicants. This description is not exhaustive and may be amended.

Key Responsibilities

• Manage operations of accessible transit programs and staff, including contracts, policies, and compliance
• Plan and oversee ADA compliance for transit services and facilities
• Review design and construction for accessibility
• Administer contractual agreements and monitor performance
• Coordinate with local agencies, contractors, and community groups
• Supervise staff, conduct evaluations, and oversee training
• Develop and implement departmental goals, policies, and budgets
• Serve as liaison for ADA and accessible services
• Participate in meetings, committees, and professional groups

Physical Demands and Work Environment

Includes mobility in an office setting, driving, reading printed and digital materials, and communication. Travel may be required. Work is primarily sedentary but may involve some physical activity as needed.