Manager, Absence Management

Consolidated Edison Company of New York; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Consolidated Edison Company of New York is seeking a Manager, Absence Management to lead the team administering employee absence programs across management and union staff. The role ensures compliant, efficient processes and a positive employee experience, including sick leave, leaves of absence, and related wage recovery programs.

The manager will drive continuous improvement, update procedures, and collaborate with the Nurse Case Management unit and IT teams to produce absence reports and

Qualifications

• Master's degree in HR, Public Health, Business or related field with 4+ years' experience
• Bachelor's degree in HR, Public Health, or Business with 6+ years' experience
• Associate's degree with 7+ years' experience
• High School Diploma and 8–10 years' experience in HR leadership

Responsibilities

• Lead absence management team and oversee end-to-end absence programs
• Document and update absence policies and procedures
• Address escalated absence issues and drive timely resolutions
• Supervise staff, set performance expectations, and provide coaching
• Partner with Nurse Case Management and Employee Wellness Center
• Guide employees and managers on absence policies and procedures
• Coordinate NYS Paid Family Leave with relevant teams
• Collaborate with IT on absence reports and system enhancements
• Participate in projects and additional assignments

Skills

Analytical skills

Customer service

Organizational skills

Independent work

Presentation skills

Multi-tasking

Communication

Education

Master's degree in HR/Health/Business or related

Bachelor's degree in HR/Health/Business or related

Associate's degree in HR/Health/Business or related

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Overview

The Manager, Absence Management leads the team responsible for administering employee absence programs and supporting employees through illness, injury, and other leave-related events. This role oversees the end-to-end absence management process, ensuring a compliant, efficient, and positive employee experience while facilitating successful return-to-work outcomes. In this role, you will provide leadership to a team that administers absence and pay-related services for both management and union employees, including sick leave, leaves of absence, vacation payouts, military differential pay, and wage recovery programs. The role also drives continuous improvement by identifying process and system enhancements, streamlining workflows, strengthening policy effectiveness, and improving employee understanding of absence programs.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Responsibilities

Core Responsibilities

• Complete ongoing gap analysis, identify areas of improvement, and work with the Nurse Case Management team to implement process and procedure changes.
• Document and update absence management process and procedures to ensure all Company policies and Conor (internal website) are accurate and accessible.
• Troubleshoot escalated Union and Management absence issues and bring to a timely resolution.
• Supervise absence management support staff, including assigning and reviewing work, setting performance expectations, providing coaching and development, and evaluating employee performance.
• Ongoing partnership with the Nurse Case Management unit and other areas of the Employee Wellness Center (EWC).
• Provide timely and responsive guidance and support to employees and managers on absence management policies and procedures.
• Communicate with other Human Resource sections regarding service requests.
• Coordinate administration of NYS Paid Family Leave with TPA.
• Work with Production Support and other IT teams on system related matters and the development and production of Absence reports.
• Participate in team projects and other tasks as assigned.

Qualifications

Required Education/Experience

• Master's Degree in Human Resources, Public Health, or Business or related degree and 4 years' experience or
• Bachelor's Degree in Human Resources, Public Health, or Business or related degree and 6 years' experience or
• Associate's Degree in Human Resources, Public Health, or Business or related degree and 7 years' experience or
• High School Diploma/GED and 8 to 10 years' experience

Relevant Work Experience

• At least 4 years' experience managing a team of direct reports, required.
• Demonstrate an understanding of various Human resources policies, preferred.
• Experience working with union population, preferred.

Skills and Abilities

• Demonstrated analytical skills
• Demonstrated customer service skills
• Excellent organizational skills
• Performs work independently with minimal supervision
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
• Develops and delivers effective presentations
• Ability to simultaneously handle multiple priorities

Licenses and Certifications

• Driver's License Required

Physical Demands

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.