Manager 1, Roosevelt Administration Manager

City of Eugene; Eugene (OR); On-site; USD 96,000 - 129,000; Full time

Job summary

The City of Eugene is seeking an Administrative Services Office Manager to supervise the administrative, financial, personnel, and customer service functions for the Public Works Maintenance and Parks and Open Space Divisions in Eugene, Oregon.

This senior role manages a paraprofessional team, oversees multimillion-dollar budgets, and coordinates cross-divisional operations, while supporting emergency management activations and program development for Roosevelt Yard.

Qualifications

• Five years of professional experience developing, implementing, and managing programs, projects, and/or personnel functions within an organizational unit, including two years in a full supervisory role.
• Experience in municipal operations, Public Works, emergency management, or cross-divisional coordination is highly desirable.
• Bachelor’s degree from an accredited college or university in business administration, public administration, economics, finance, or a related field.

Responsibilities

• Oversee administrative functions for approximately 250 employees across PWM and POS.
• Oversee personnel action processing, payroll administration, onboarding, executive support, customer service operations, contract administration, procurement, accounts payable, and information systems coordination.
• Design and improve workflows, business automations, and operational processes.
• Coordinate cross-divisional administrative needs and represent cross-divisional operations in organization-wide projects.
• Oversee the New Employee Mentorship Program and produce annual program reports.

Skills

Supervisory experience

Budget management

Emergency management coordination

Policy analysis

Communication

Education

Bachelor’s degree in business administration/public administration/economics/finance

Job description

The City of Eugene Public Works Department is seeking a highly skilled and collaborative Administrative Services Office Manager to supervise, direct, and manage the functional activities of the Public Works Maintenance (PWM) and Parks and Open Space (POS) Divisions: administrative, financial, personnel, customer service, business automations, and emergency management support systems. This senior-level administrative manager oversees a multidisciplinary paraprofessional team, manages multimillion-dollar administrative budgets, coordinates cross-divisional operations, and serves as a key member of the Roosevelt Service Section Leadership Team. The Office Manager plays a central role in developing internal systems, ensuring compliance with City policies, supporting supervisors and staff, improving the operational efficiency of the Roosevelt Yard, and filling key Incident Command (IC) roles during a Public Works emergency activation.

Salary:$46.04 - $62.15 hourly /$95,763.20 - $129,272.00 Annually

Department, Division:Public Works, Maintenance & Parks and Open Space

Position Information: Non-Represented, Exempt

Work Location: 1820 Roosevelt Blvd., Eugene

Schedule: Monday - Friday, 8:00 a.m. – 4:30 p.m. with the flexibility per business need. This position is responsible for responding during PW-involved emergency events and may be on-call during the emergency response.

Benefits:The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.

Living & Working in Eugene:Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

Section Leadership & Strategic Management

• Serves on the Roosevelt Service Section Leadership Team; collaborates with Budget Analysts and division leadership to support operational strategy and section-level planning.
• Participates in Public Works Maintenance and Parks & Open Space divisions strategic planning.
• Develops, implements, and evaluates administrative work plans; contributes to division-wide service improvement initiatives.
• Provides policy analysis, organizational assessment, and strategic consulting services to division management.

Administrative & Operational Oversight

• Manages administrative support functions for approximately 250 employees across PWM and POS, ensuring high-quality, compliant, and customer-focused service delivery.
• Oversees personnel action processing, payroll administration, onboarding, executive support, customer service operations, contract administration, procurement, accounts payable, and information systems coordination.
• Designs and improves analog and digital workflows, business automations, and operational processes to enhance accuracy, efficiency, and user experience.
• Coordinates cross-divisional administrative needs and special projects, and represents cross-divisional operations in organization-wide projects.
• Oversees the New Employee Mentorship Program, analyze program efficacy and align program with leadership goals, build and maintain program business automations; produce annual program report for Division Directors; collaborate with city-wide training efforts.
• Oversees customer service delivery for a few dozen complex program areas.

Financial Management

• Administers and monitors multimillion-dollar administrative budgets; reviews expenditures; ensures alignment with City financial policies and operational priorities.
• Works closely with Budget Analysts to improve financial processes and reporting systems.

Supervision & Staff Development

• Exercises full supervisory authority over the Administrative Services Team (7–11 paraprofessional employees). Administrative tasks include, but are not limited to, human resources (onboarding, processing employment changes and terminating employment, EARF’s, time entry, training records), contract administration and management, invoices (accounts receivable and payable), purchase order administration and payments, Roosevelt Incident Command/Emergency Management program coordination, and high-volume community request intake and routing. Responsibilities include hiring, onboarding, training, coaching, performance evaluation, discipline, and termination.
• Develops team goals and work plans; monitors workflow; evaluates work products for compliance with policy, quality standards, and customer requirements.
• Builds and maintains a high-trust, high-functioning administrative team and provides peer-level support to Roosevelt Yard supervisors.
• Promotes mentorship, employee engagement, stability, and long-term skill development throughout the section.

Emergency Management

• Supports and participates in Public Works emergency response activations in roles such as Call Center Branch Director or Incident Command Staff.
• Oversees Emergency Management Senior Program Coordinator and ensures preparedness of section-level response systems.

Organizational Development & Customer Service

• Identifies gaps, conducts root cause analysis, and designs organizational solutions that align with Roosevelt Yard culture and operational realities.
• Oversees customer service operations for high-volume reception, public information, and internal support structures.
• Ensures consistent, professional, and responsive communication with employees, supervisors, managers, contractors, and community members.

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Manager 1, Roosevelt Administration Manager

Minimum Qualifications

Experience

Five years of professional experience developing, implementing, and managing programs, projects, and/or personnel functions within an organizational unit, including two years in a full supervisory role. Experience in municipal operations, Public Works, emergency management, or cross-divisional coordination is highly desirable.

Education

Bachelor’s degree from an accredited college or university with major coursework in business administration, public administration, economics, finance, or a related field.

Background

Must pass a background check.

License

Valid Oregon driver’s license (or, the ability to obtain by date of hire); must pass driving records check and, if hired, maintain a driving record that meets the City’s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).

The ideal candidate will have the following knowledge, skills, and abilities

Knowledge of:

• Principles and practices of administrative operations, public agency support systems, program management, and organizational development.
• Public purchasing, contracting, procurement rules, grant compliance, and accounts payable/receivable.
• Supervisory practices including recruitment, onboarding, coaching, performance evaluation, conflict resolution, and disciplinary procedures.
• Emergency management, IC structure, and municipal response coordination.
• Principles of supervision, training and performance evaluation or professional program/project leadership.
• Latest trends and methods in the assigned program area.
• In-depth knowledge of legal requirements and impacts in the assigned program area.
• City organizational structures and interrelationships.
• Modern principles and practices of program development, management, and administration, preferably of public organizations.
• Principles and practices of public purchasing and contracting, including solicitation, managing accounts receivable and payable, and grants reporting.
• Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.
• Research methods, techniques, and procedures.
• Principles and practices of budget preparation and administration.
• Modern office procedures, methods, and computer equipment.
• Relevant Federal, State and local laws, codes and regulations.

Ability to:

• Design workflows and business automations; improve processes; recognize operational deficiencies; and implement corrective action.
• Communicate clearly and effectively with diverse audiences.
• Maintain high-trust relationships, foster collaboration, and support professional growth.
• Effectively administer a variety of program responsibilities; prepare a work plan and coordinate the work of others; prepare and administer a multi-fund budget.
• Recognize organizational and operational deficiencies and initiate corrective action.
• Communicate clearly and effectively, both orally and in writing, to diverse audiences.
• Analyze problems, identify alternative solutions, propose actions in support of appropriate goals, and implement recommendations.
• Establish and maintain cooperative working relationships with those contacted in the course of work. Gain cooperation through discussion and persuasion.
• Independently design and develop specialized programs.
• Evaluate impact of program decisions upon the organization.
• Handle various and conflicting work assignments.
• Work towards creative problem solving involving sensitive situations and issues.
• Conduct long-range planning for the program area.

The City of Eugene encourages individuals of all communities and backgrounds to apply for job opportunities as we strive to provide the best service to the public. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable knowledge, skills, and abilities from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Non-Represented Retirement Program

Upon eligibility, the City will contribute an employee contribution of 6%, as well as the employer contribution, to a retirement program administered by the Oregon Public Employees’ Retirement System (PERS). In addition, the City will pay a 3% contribution to a deferred compensation program if the employee contributes at least 1%.

From January 1, 2020, through December 31, 2034, most retirees may work for a PERS-participating employer for an unlimited number of hours while continuing to receive their pension benefit based on HB 2296. If you have questions about your specific situation, including any restrictions to hours, please refer to PERS: Work After Retirement.

What to Expect from our Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Diversity, Equity, and Inclusion

The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at [phone].

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States. NOTE: The City of Eugene does not participate in the E-Verify program; therefore, candidates requiring E-Verify for employment authorization will not be eligible for employment with the City.