MANAGER 1, CLINICAL PROGRAMS

State of Nevada; Sparks (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Vacation: 3 weeks annually

Sick Leave: 3 weeks annually

Holidays: 12 paid per year

Retirement: PERS participation

Deferred Compensation

Job summary

State of Nevada in Sparks seeks a Manager 1, Clinical Programs to lead the outpatient Medication Clinic and quality assurance activities. You will supervise psychiatrists, APRNs, residents, PAs and a QA specialist and coordinate with other programs to deliver integrated care.

You will plan and evaluate programs, develop policies, monitor performance indicators, and provide staff training to support recovery and quality improvement in a rural and statewide context.

Qualifications

• Three or more years post-master’s experience with at least one year in a supervisory/managerial role.
• Master’s degree in a field applicable to the job duties.

Responsibilities

• Manage psychologists and/or subordinate supervisors of professional clinicians or mental health counselors.
• Establish goals, objectives, policies, and procedures; monitor program performance.
• Develop and monitor budgets, forecasts, and expenditures.
• Coordinate program services with courts, law enforcement, and other stakeholders.
• Ensure compliance with applicable laws, licensure, and funding requirements.
• Provide training and supervision to staff; oversee performance and quality assurance.

Skills

Interpersonal skills

Written communication

Staff supervision

Policy development

Program management

Education

Master’s degree in relevant field

Tools

Office software

Data reporting tools

Job description

• No Nevada state income tax.

Job Summary

The Division of Public and Behavioral Health, Northern Nevada Adult Mental Health Services is looking for an energetic and motivated Manager 1, Clinical Programs to join our management team in Sparks. Our mission is to provide psychiatric treatment and rehabilitation services in the least restrictive setting to support personal recovery and enhance quality of life. The incumbent is responsible for management of the outpatient Medication Clinic and our quality assurance processes. This position provides administrative oversight of psychiatrists, APRNs, residents, PAs and a quality assurance specialist. The Medication Clinic is integral to the service array at NNAMHS and works collaboratively with all other outpatient programs to provide comprehensive services. Quality assurance processes include the creation and monitoring of performance indicators, providing occasional training to staff, and compiling data to guide immediate and long-term management decisions.

Managers, Clinical Programs plan, develop, organize, coordinate, direct, and evaluate mental health, intellectual disabilities, and/or child development service delivery programs.

Essential Qualifications

Three or more years of applicable post-Master’s experience as described in the job duties with a minimum of one-year supervisory/managerial experience and a Master’s degree in a field of study applicable to the job duties.

Job Duties

• Manage psychologists and/or subordinate supervisors of professional clinicians or mental health counselors.
• Manage a rural mental health clinic and satellites, a regional or statewide program.
• Establish goals, objectives, policies, and procedures and monitor and evaluate program performance.
• Design program components to achieve goals of governing bodies and management.
• Ensure compliance with applicable laws, licensure, and funding requirements.
• Develop and/or implement admission/discharge criteria, performance indicators, and reporting mechanisms.
• Participate in agency accreditation and quality assurance and improvement efforts.
• Receive and respond to feedback from consumers and advocacy groups regarding services provided.
• Monitor and evaluate clinical, service delivery, and fiscal performance indicators and develop and implement corrective action plans.
• Solicit and evaluate service delivery proposals and participate in selecting contract service providers.
• Work with private providers to provide the services needed.
• Monitor providers' performance and identify and communicate corrective actions.
• Approve payments and revoke or recommend revocation of agreements.
• Develop and monitor budgets, forecast revenues and expenditures, and approve and monitor expenditures.
• Coordinate program services with courts, law enforcement, school districts, and other stakeholders.
• Provide court testimony and present legislative testimony regarding assigned programs.
• Analyze and propose legislative changes, draft amendments, and provide testimony.
• Ensure client access to 24-hour emergency evaluation and crisis intervention services.
• Enforce standards for clients' rights, professional ethics, and health and safety of employees and clients.
• Investigate incident reports and consumer complaints, submit reports, and take corrective action.
• Liaise between various stakeholders to coordinate activities, resolve issues, and represent agency interests.
• Oversee and ensure the maintenance of clinical records.
• Oversee the work and performance of supervisory employees.
• Train, supervise, schedule, and evaluate the performance of employees, and other supervisory duties as appropriate for managing people.
• Perform related duties as assigned.

Knowledge, Skills, and Abilities

• Applicable federal and State laws, regulations, and agency policies and procedures; State executive and legislative processes; creation, function, and operation of State constitutional offices, agencies, boards and commissions.
• State budgeting, accounting, purchasing, contracts, and grant application and management principles and practices.
• Principles and practices of supervision, training, public administration, organization, and management.
• Clinical theories; human service delivery models, interventionstrategies, and current directions; national standards of client care; clinical evaluation; effects and side effects of psychotropic medications; interdisciplinary team treatment and case management modes.

Skill In

• Interpersonal and communication, both verbal and written.
• Use and operation of office and job-related equipment and software.

Ability To

• Design and implement individual, family, and/or group clinical interventions; identify critical elements in clinical and service delivery emergencies and respond appropriately; match client needs to community resources; assess client status and risk; apply professional codes of ethics to practical situations; balance clinical and administrative responsibilities.
• Listen perceptively and convey understanding; respond effectively to hostility and resistance; establish rapport with clients and staff; maintain effective working relationships with others; deliver presentations.
• Inspect clinical records to evaluate the appropriateness of services provided and compliance with policies and procedures; write clinical and administrative documents; perform mathematical and statistical calculations; analyze program performance and fiscal reports.
• Lead and motivate a diverse staff, set clear goals, delegate tasks effectively, and foster a positive and inclusive work environment.
• Communicate both verbally and in writing to audiences of various social, educational, and economic backgrounds.
• Resolve conflicts and mediate, negotiate, and exchange ideas, information, and opinions with employees, customers, or agencies; diffuse hostile situations respectfully and tactfully.
• Review work products for quality, quantity, and timeliness; analyze information, problems, situations, practices, or procedures to define objectives, identify relevant concerns, formulate logical conclusions, and recognize alternatives and their implications.
• Develop, implement, and oversee policies and procedures to meet agency mandates, including program design, statutory compliance, and goal achievement.
• Serve as liaison between various stakeholders, including federal, State, and local agencies, to coordinate activities, resolve issues, and represent agency interests.
• Analyze and propose legislative changes for program management, draft amendments, and provide testimony.

Benefits Include

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP).
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits

may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

• State Holidays The holiday schedule for State employees is established by the Legislature.

Legal Holidays

January 1.............................................. New Year's Day
Third Monday in January.................. Martin Luther King, Jr.'s Birthday
Third Monday in February................ Washington’s Birthday
Last Monday in May........................... Memorial Day
June 19................................................ Juneteenth Day
July 4.................................................... Independence Day
First Monday in September.............. Labor Day
Last Friday in October....................... Nevada Day
November 11........................................ Veterans' Day
Fourth Thursday in November........ Thanksgiving Day
Friday following the Fourth Thursday in November...................... Family Day
December 25........................................ Christmas Day
When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255