Assistant General Manager

Altitude Trampoline Park; Lombard (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Altitude Trampoline Park in Lombard, IL is seeking an Assistant General Manager to drive daily park operations, guest satisfaction, and event-focused revenue. The AGM collaborates with the General Manager, leads department heads, and ensures a high-energy, safe, and welcoming environment for guests and staff.

You will oversee the Party Host department, plan events, manage staffing and training, and align local promotions with company goals.

Qualifications

• Must be at least 21 years of age.
• 2+ years of leadership experience in entertainment, fitness, retail, or hospitality preferred.
• Experience in event planning or party coordination is a plus.
• Strong team leadership, coaching, and communication skills.
• Highly organized with attention to detail and ability to manage multiple schedules.

Responsibilities

• Support the General Manager in daily park operations, ensuring a safe, clean, and efficient environment.
• Supervise department leads and frontline team members, ensuring accountability to brand standards.
• Step into the GM’s role as needed to lead daily operations or resolve issues.
• Monitor and manage labor and supply costs in line with budget guidelines.
• Help oversee inventory management and reporting accuracy.
• Contribute to strategy discussions on revenue growth and operational efficiency.
• Take primary responsibility for the success of the Party Host department, ensuring high-quality execution of birthday parties and group events.
• Oversee party host staffing, scheduling, and training to deliver guest service.
• Assist in planning and managing the party calendar to maximize capacity and revenue.
• Work with marketing to drive party bookings.
• Lead by example and coach staff toward guest engagement.

Skills

Leadership

Event planning

Team coaching

Communication

Staff development

Guest service

Job description

Career Opportunities with Altitude Trampoline Park

A great place to work.

Careers At Altitude Trampoline Park

Share with friends or Subscribe!

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

We believe in family fun!
We believe in celebrating life’s moments together. We believe in combining activity and energy to create memorable experiences for friends and family. Altitude Trampoline Parks are places where social connection, activity, and celebration foster joy, exhilaration, growth, and wellness.

We believe there’s always another opportunity to experience play—another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze, or jump around with friends. With locations worldwide, we’re dedicated to bringing the joy of play to friends and families across the globe, contributing to a happier world.

We celebrate play, accomplishments, and the emotions that come with experiencing free play the Altitude way!

The Assistant General Manager (AGM) supports the General Manager in leading all aspects of daily park operations. This hands‑on leadership role ensures a consistent, high-energy guest experience, fosters a positive and productive team culture, and supports the implementation of Altitude’s operational, cultural, and financial goals. The AGM serves as a key member of the leadership team and acts as the General Manager’s right hand—often taking direct responsibility for team development, guest service, and operational excellence.

Core Belief

We believe in family fun! At Altitude Trampoline Park, the AGM is an ambassador of play, energy, and celebration. Our mission is to create joyful, active, and memorable experiences for our guests—and the AGM helps make that possible every day.

Key Responsibilities

Operations & Leadership

Support the General Manager in executing daily park operations, ensuring a safe, clean, and efficient environment.

Supervise department leads and frontline team members, ensuring accountability to brand standards and performance expectations.

Step into the GM’s role as needed to lead daily operations or resolve issues.

Monitor and manage labor and supply costs in line with budget guidelines.

Help oversee inventory management and reporting accuracy.

Contribute to strategy discussions on revenue growth and operational efficiency.

Party Host Department Leadership

Take primary responsibility for the success of the Party Host department, ensuring high-quality execution of birthday parties and group events.

Oversee party host staffing, scheduling, and training to deliver exceptional guest service.

Assist in planning and managing the party calendar to maximize capacity and revenue.

Work closely with the General Manager and support center to execute marketing strategies that drive party bookings.

Ensure consistent communication with guests before and after events to deliver a seamless and memorable experience.

Team Development & People Management

Lead by example with a strong presence on the floor, demonstrating energy, professionalism, and positivity.

Assist in hiring, onboarding, and training of new team members.

Coach and develop staff through daily feedback, performance check-ins, and goal-setting.

Promote a culture of recognition, teamwork, and accountability.

Actively support the SMILES philosophy for guest engagement.

Guest Experience

Ensure a consistently exceptional guest experience through active supervision and quality control of service areas.

Proactively resolve guest concerns with empathy and professionalism.

Conduct regular audits of park cleanliness, equipment functionality, and safety standards.

Engage with guests to create a welcoming and enthusiastic atmosphere during peak hours and special events.

Sales, Marketing & Community Engagement

Assist in executing local marketing efforts and in‑park promotions to drive revenue and guest traffic.

Support membership sales and group event bookings.

Represent the park at community events, school partnerships, or local outreach initiatives.

Collaborate with the GM on sales goals and the effectiveness of marketing campaigns, with a focus on increasing party sales.

Qualifications & Skills

Must be at least 21 years of age.

2+ years of leadership experience in the entertainment, fitness, retail, or hospitality industries preferred.

Prior experience in event planning or party coordination is a plus.

Strong team leadership, coaching, and communication skills.

Highly organized with attention to detail and the ability to manage multiple tasks and schedules.

Passion for people and providing memorable guest experiences.

Energetic, self‑motivated, and solutions‑oriented.

Must be available to work evenings, weekends, and holidays as required.

Ability to lift 50+ pounds and stand for long periods.