Manager

The Hackett; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading global consulting firm in Orlando is seeking an experienced Oracle Cloud Payroll Manager to lead client engagements and optimize operational outcomes. This role will focus on delivering high-quality solutions within the Payroll support team. The ideal candidate should possess strong functional knowledge of Oracle Cloud Payroll and excellent communication skills, along with a consulting background or enterprise internal leadership experience.

Qualifications

• Strong functional knowledge and hands-on experience with Oracle Cloud Payroll.
• Experience supporting clients in a managed services or post-implementation environment.
• Excellent communication, analytical, and problem-solving skills.

Responsibilities

• Lead day-to-day client delivery for managed services support, focusing on Oracle Cloud Payroll.
• Serve as a trusted advisor, identifying opportunities to improve client systems.
• Manage ticket queues and enhancement requests to ensure timely resolution.

Skills

Functional knowledge of Oracle Cloud Payroll

Excellent communication skills

Analytical skills

Problem-solving skills

Tools

OTBI

SQL

Fast Formula

Job description

Overview

The Hackett Group, a leading global strategy and operations consulting firm, helps clients maximize the value of their Oracle applications through business advisory services, world-class implementations, and post-go-live managed support.

At The Hackett Group, we foster an environment where passionate, committed professionals collaborate to achieve ambitious goals. We are dedicated to the highest standards of excellence and integrity—values that guide how we work with each other and our clients, build trust, deliver on our promises, and form lasting partnerships.

We are currently seeking an experienced Oracle Cloud Payroll Manager to join our Application Managed Services (AMS) Team. This role will focus on leading client engagements within Payroll support, optimizing operational outcomes, and delivering high-quality, scalable solutions. Additional expertise in Time and Labor, Benefits, or other HCM modules is highly valued.

Responsibilities

• Lead day-to-day client delivery for managed services support, with a focus on Oracle Cloud Payroll
• Serve as a trusted advisor, proactively identifying opportunities to improve client systems and processes
• Manage ticket queues, enhancement requests, and Oracle SR escalations to ensure timely resolution
• Provide strategic guidance during release planning, regression testing, and adoption of new features
• Develop strong client relationships through consistent communication, reliability, and added value
• Mentor and guide AMS team members to support knowledge growth and delivery quality
• Collaborate globally across AMS and project teams to ensure seamless client experiences
• Conduct root cause analyses and recommend system or process optimizations
• Apply The Hackett Group methodologies while also adhering to client-specific frameworks

Qualifications

• Strong functional knowledge and hands-on experience with Oracle Cloud Payroll
• Experience supporting clients in a managed services or post-implementation environment
• Familiarity with additional HCM modules such as Time and Labor or Benefits preferred
• Proficiency with reporting tools such as OTBI or SQL, and a working knowledge of Fast Formula
• Ability to manage competing priorities across multiple clients or workstreams
• Excellent communication, analytical, and problem-solving skills
• Experience leading client discussions, defining SLAs, and managing escalations
• Payroll operations or compliance experience is a plus
• Consulting background or enterprise internal leadership experience preferred