Operations Manager

DSV Air & Sea Inc.; New Albany (OH); On-site; USD 86,000 - 106,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with up to 5% matching

Paid time off and holidays

Job summary

DSV Air & Sea Inc. in New Albany, USA, is seeking an Operations Manager to lead day-to-day site operations, including warehousing, receiving, and shipping, with a focus on service and cost objectives.

You will plan inbound/outbound volume, manage space and equipment, and supervise labor planning and performance. The role requires 7+ years in logistics, 5+ years supervising, and strong leadership within a fast-paced environment.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 7+ years in logistics or distribution; 5+ years supervisory.
• Comfortable working in varying temperatures.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Operating WMS systems knowledge.
• English language proficiency (reading, writing, speaking).
• Strong attention to detail, organization, communication, leadership, and planning.
• Ability to work flexible schedules, including nights and weekends.
• Ability to lift 21–50 pounds and perform physical tasks.

Responsibilities

• Develop and enforce systems for safe, profitable operations in line with policies.
• Manage operations to meet productivity, service goals, and client SLAs.
• Drive continuous improvement to boost efficiency and reduce costs.
• Plan daily work based on orders and customer instructions.
• Supervise teams and participate in hiring and evaluations.
• Coordinate training and ensure SOP adherence.
• Communicate status to senior management and clients.

Skills

Logistics management

Supervisory experience

WMS proficiency

Microsoft Office

English proficiency

Capacity planning

Safety compliance

Education

High school diploma

Bachelor's degree preferred

Tools

WMS software

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Overview

DSV is a global provider of transport and logistics solutions, headquartered in Denmark and operating in more than 80 countries. This position is located in New Albany, USA.

Location: USA – New Albany, Briscoe Parkway
Division: Solutions
Job Title: Manager
Schedule: Full Time (2A 6:00 PM–6:30 AM Sun/Mon/Tues and every other Wed.)

Position Summary

Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, supervising warehousing, receiving, and shipping of products in alignment with service and cost objectives. Responsibilities include planning inbound and outbound volume, communicating with customers, managing space and equipment, and overseeing labor planning and performance management.

Essential Duties and Responsibilities

• Develop and enforce systems and procedures for safe, profitable operations in accordance with company policies.
• Manage operations to achieve productivity, service goals, and client SLA compliance.
• Drive continuous improvement initiatives to enhance operational efficiency and cost savings.
• Meet client‑specified KPI targets and comply with quality system requirements.
• Motivate and supervise teams, applying fair communication, counseling, and discipline as necessary.
• Collaborate with Human Resources on hiring, training, and professional development, and participate in performance evaluations.
• Communicate operational status and critical issues to senior management and client representatives.
• Plan daily work schedules based on work orders, arrival notices, and customer instructions.
• Assess volume demands to reorganize warehouse space and adjust staffing or equipment levels.
• Ensure effective training for all team members, adhering to SOPs.
• Maintain high motivation and focus on customer satisfaction.
• Promote adherence to Standard Operating Procedures (SOPs).
• Conduct staff meetings to review daily and weekly activities.
• Ensure team proficiency in required information systems, including WMS.
• Coordinate procurement of computer hardware and software following IT policies.
• Maintain awareness of hardware and software changes.
• Develop proficiency in client systems.
• Manage high‑level customer service standards and maintain contact with functions to address requests.
• Attend or lead customer meetings to discuss issues.
• Coordinate supplier and customer visits to the site.
• Support development of annual operating budgets and financial controls.
• Manage maintenance programs for sanitation, security, housekeeping, safety, and equipment (MHE).
• Ensure employees are trained on MHE and keep informed of new technologies.
• Achieve injury frequency ratings (IFR) and other safety metrics; audit for compliance with safety, security, and quality principles.
• Adhere to statutory health and safety requirements.
• Work overtime as required by business needs.
• Perform additional duties as assigned.
• Manage warehouse operations supervisors and support staff.

Skills & Abilities

• High school diploma or GED required; bachelor's degree preferred.
• 7+ years in logistics or distribution; 5+ years supervisory.
• Comfortable working in varying temperatures.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Operating WMS systems knowledge.
• English language proficiency (reading, writing, speaking).
• Strong attention to detail, organization, communication, leadership, and planning.
• Ability to work flexible schedules, including nights and weekends.
• Adaptability to change in a fast‑paced environment.
• Ability to lift 21–50 pounds and perform physical tasks such as bending, walking, and standing for extended periods.

Core Competencies

• Leadership: accountability, business acumen, communication, driving results, embracing change, problem solving, empowerment, excellence.
• Independent Contributor: accountability, communication, customer orientation, drive for results, embracing change, problem solving, professional competencies.

Physical Demands

Handling/Fingering, sitting – occasional
Bending – frequent
Walking and standing – constant
Ability to lift/carry/push/pull 21–50 pounds (reach above shoulder, reach outward, squat, or kneel).

Work Environment

Employee is rarely exposed to fumes or airborne particles. Noise level is typically low to moderate.

Benefits

Comprehensive benefits program including medical, prescription, dental, vision, and life insurance; flexible spending and health savings accounts; short‑ and long‑term disability coverage; employee assistance program; wellness resources; 401(k) plan with up to 5% matching; paid time off and holidays.

Salary

Expected base pay range: $86,000.00 – $106,000.00. Compensation determined by experience, skills, education, certifications, and location.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other protected characteristic. Special assistance or accommodations are available through Human Resources at [e-mail]. DSV reserves the right to defer or close a vacancy at any time.

Application Information

To apply or inquire about relocating as a current employee, contact your Human Resource representative. Hiring for this position is currently open.